ENGLISH

Service Operation Book (ITIL)

By Office of Government Commerce

Book information

Publisher
The Stationery Office
Year
2007
ISBN
9780113310463
Open Library ID
OL10025049M
Language
english
Format
PDF
Filesize
2 MB (2188667 bytes)
Edition
1
Pages
263\276
Time added
2012-03-09 12:00:00

Description

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.

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