ENGLISH

Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation

By Robert Bacal

Book information

Publisher
McGraw-Hill
Year
2004
ISBN
007144453X
DOI
10.1036/0071465111
Open Library ID
OL3438283M
Language
english
Format
PDF
Filesize
1 MB (1163185 bytes)
Series
Perfect Phrases Series
Edition
1
Pages
240\240
Library
torrents.ru tech collections 2009-11-14
Time added
2010-02-18 13:16:04

Description

Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal, including: Clear explanations of the reasons for difficult customer behaviors Proven tools and techniques for successfully handling even the most cantankerous customers 101 dialogues and scripts organized according to types of difficult behaviors, usable as is or as part of a training program, and easily tailored to any industry and company culture For more information, visit www.customerservicezone.com

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