Consumer Policy Toolkit.

Description

The markets for goods and services have undergone significant changes over the past 20 years. Regulatory reform, more open global markets, new technologies, and growth in the role of services in economic activity have driven the changes, which in many instances have provided significant benefits to consumers. Relatively little attention has been paid to the challenges these developments have posed for consumers. More choice and more complexity in many markets have made it increasingly difficult for them to compare and assess the value of products and services. The challenges for consumers have.  Read more... Foreword Table of Contents Preface Executive Summary Chapter 1. The Changing Consumer and Market Landscape Chapter 2. The Economics of Consumer Policy Chapter 3. Identifying and Analysing Consumer Market Problems Chapter 4. Consumer Policy Instruments Chapter 5. Consumer Policy Decision Making.