Realizing Digitization-Enabled Innovation : A Service Systems Perspective for Management

Description

Stefan Michael Genennig explores digitization-enabled innovation with a service systems perspective. First, the author contributes to understanding the alterations in service systems brought about by digitization and the role of human agents. Based on this grounding, he develops a method for the integration of digital technologies for service innovation and designs a tool for the development of digitization-enabled value propositions. The findings provide valuable insights for managers aiming to integrate digital technologies for innovation, and add to service science. Front Matter ....Pages I-XXIII Introduction: Research Objective (Stefan Michael Genennig)....Pages 1-15 Research Context: Foundations of the Research (Stefan Michael Genennig)....Pages 17-38 Digitization-Enabled Innovation in Service Systems: Analysis of MDAX-listed Companies (Stefan Michael Genennig)....Pages 39-78 Digital Technology Integration in Service Systems: Identification of Drivers and Challenges in SMEs (Stefan Michael Genennig)....Pages 79-113 Managing Digitization-Enabled Innovation in Service Systems: Development of an Integrated Method for Digital Technology Management and Service Innovation (Stefan Michael Genennig)....Pages 115-149 Developing Digitization-Enabled Value Propositions in Service Systems: Design of a Supporting Tool (Stefan Michael Genennig)....Pages 151-188 Synthesis and Implications: Realizing Digitization-Enabled Innovation in Service Systems (Stefan Michael Genennig)....Pages 189-210 Back Matter ....Pages 219-251