ENGLISH

Together for Better Public Services: Partnering with Citizens and Civil Society (OECD Public Governance Reviews)

By OECD

Book information

Publisher
OECD Publishing
Year
2011
ISBN
9789264118812, 9789264118843
DOI
10.1787/9789264118843-en
ISSN
2219-0406
Language
english
Format
PDF
Filesize
2 MB (1716286 bytes)
Series
OECD Public Governance Reviews
Pages
122\122
Scanned
no
Time added
2012-03-09 12:00:00

Description

This report analyses the partnerships that governments form with citizens, users and CSOs in order to innovate and deliver improved public service outcomes. These approaches can offer creative policy responses that enable governments to provide better public services in times of fiscal constraints.  Although co production and citizens involvement are still in the developmental stage in many countries, early efforts appear to lead to cost reductions, better service quality and improved user satisfaction. This report identifies the risks of citizen and user involvement in service delivery, and the barriers that must be overcome to make these models work. Top-level political commitment, adequate public sector capacity, and aligned financial incentives are the key factors for success.

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