OECD Digital Government Studies Digital Government Review of Panama Enhancing the Digital Transformation of the Public Sector

Description

This review explores how Panama can enhance and harness digital government to achieve broader strategic goals at both national and local levels. It looks at institutional governance, legislation, and inter-departmental co-ordination, including institutional capacities and skills for delivering quality public services. It identifies opportunities for making public service delivery more efficient and inclusive, as well as for expanding the strategic use of data. The review provides policy recommendations to help Panama enable and sustain the digital transformation of the public sector. Foreword Acknowledgements Executive summary Key policy recommendations Strengthening Governance Building Institutional Capacities Data-driven Public Sector Service Design and Delivery Assessments and Recommendations Strengthening governance Driving the digital transformation of the public sector Leadership and co-ordination Compliance and mandates Enabling legislation and digital rights Strengthening governance Building institutional capacities Digital culture and skills in the public sector Strengthening capacities across sectors and levels of government Planning of investments in digital technologies Towards commissioning of ICT goods and services Data-driven public sector DDPS in Panama The culture of data within Panama’s public sector Continuous improvement External application of government data Service design and delivery Service design and delivery in Panama Internal culture of service delivery External interaction with those outside government Resources and enablers that support delivery Emerging technologies and innovation Cross-border services References 1 Strengthening governance Introduction Driving the digital transformation of the public sector Strategies to build a digital government Digital Strategy 2014-19 PANAMA 4.0 Alignment with overarching and specific policy goals Perceptions on the digital government policy across the administration Embracing strategic policy coherence Leadership for sound transformation The importance of clear leadership The National Authority for Government Innovation Acknowledgement and support for the role of AIG Co-ordination, compliance and mandates Cross-level co-ordination for improved synergies and policy coherence Enabling legislation and digital rights A sound legal and regulatory framework Digital rights for a citizen-driven transformation References Notes 2 Enhancing the digital transformation of the public sector Introduction Digital culture and skills in the public sector Digital skills for an empowered public workforce Digital skills policies in the Panamanian public sector Managing the supply and demand of ICT skillsets in the public sector Strengthening a digital culture in the public sector Planning of investments in digital technologies Policy levers for coherent and sustainable digital government implementation Budgetary influence Budget thresholds Cost-benefit analysis Business cases Agile project management standards Co-funding Towards digital commissioning Why ICT procurement matters Strategies and co-ordination for ICT procurement From ICT procurement to digital commissioning References 3 Data driven public sector Introduction Data governance in Panama Leadership and vision Capacities for coherent implementation Regulation Data value cycle Data architecture and infrastructure Data quality Data access and sharing Data catalogues Applying data to unlock public value Data-driven anticipatory governance Data-driven design and delivery of policy and services Data-driven performance monitoring and evaluation Data for trust Transparency Data protection Seeking consent from citizens and managing government’s access to their data Ethics References 4 Service design and delivery Introduction Culture for service design and delivery in Panama Policies and laws Practices and tools Providing the resources and enablers that support delivery and adoption Digital inclusion Connectivity infrastructure Digital literacy Accessibility Government as a Platform capabilities Channels for accessing services Standards and guidance Digital identity (DI) Data and interoperability Emerging and disruptive technologies and innovation Cross-border services References