Fundamentals of Business Process Management

Description

This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide. In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website. Front Matter ....Pages i-xxxii Introduction to Business Process Management (Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers)....Pages 1-33 Process Identification (Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers)....Pages 35-73 Essential Process Modeling (Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers)....Pages 75-115 Advanced Process Modeling (Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers)....Pages 117-157 Process Discovery (Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers)....Pages 159-212 Qualitative Process Analysis (Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers)....Pages 213-254 Quantitative Process Analysis (Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers)....Pages 255-296 Process Redesign (Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers)....Pages 297-339 Process-Aware Information Systems (Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers)....Pages 341-369 Process Implementation with Executable Models (Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers)....Pages 371-412 Process Monitoring (Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers)....Pages 413-473 BPM as an Enterprise Capability (Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers)....Pages 475-500 Back Matter ....Pages 501-527