Information and Communication Technologies in Tourism 2018: Proceedings of the International Conference in Jönköping, Sweden, January 24-26, 2018

Description

This book presents the latest research into the application of information and communication technologies within the travel and tourism sectors. Readers will find insightful contributions on a wide range of topics, including digital marketing, social media and online travel reviews, mobile computing, augmented and virtual reality, gamification, recommender systems, electronic distribution, online education and learning, and the sharing economy. Particular attention is devoted to the actual and potential impact of big data, and the development and implementation of digital strategies, including digital marketing and the digital economy. In addition to the description of research advances and innovative concepts, a number of informative case studies are presented. The contents of the book are based on the 2018 ENTER eTourism conference, held in Jönköping, Sweden. The volume will appeal to all academics and practitioners with an interest in the most recent developments in eTourism. Front Matter ....Pages i-xiv Front Matter ....Pages 1-1 Emotionalise Me: Self-reporting and Arousal Measurements in Virtual Tourism Environments (Julia Beck, Roman Egger)....Pages 3-15 Empirical Study About the PokémonGo Game and Destination Engagement (Chulmo Koo, Kyuwon Choi, Juyeon Ham, Namho Chung)....Pages 16-28 Front Matter ....Pages 29-29 Behaviour-Based Market Segmentation of Travellers and Their Different Activities at Peer-to-Peer Online Travel Marketplace (Sunghan Ryu, Kyungmin Choi, Daegon Cho)....Pages 31-43 Exploring the Booking Determinants of the Airbnb Properties: An Example of the Listings of London (Richard TR Qiu, Daisy Xuefeng Fan, Anyu Liu)....Pages 44-51 Tourism, Development and Digital Technologies: Insights from Malaysian Homestays (Siew Wei Gan, Alessandro Inversini, Isabella Rega)....Pages 52-63 Crowdsourcing Social Innovation in Tourism: Insights on Platform Design (Thomas Kohler, Lea Rutzler)....Pages 64-76 Supporting Tourism Through Digital Ecosystems: The E015 Experience (Maurilio Zuccalà, Emiliano Sergio Verga)....Pages 77-89 Front Matter ....Pages 91-91 Content Analysis of Travel Reviews: Exploring the Needs of Tourists from Different Countries (Shuang Song, Hajime Saito, Hidenori Kawamura)....Pages 93-105 The Search for Kenya: How Chinese-Speaking Generation Z Does Its Online Travel Planning (Shanshan Qi, Rosanna Leung)....Pages 106-116 Ethnic Restaurant Selection Patterns of U.S. Tourists in Hong Kong: An Application of Association Rule Mining (Muhyang (Moon) Oh, Irene Cheng Chu Chan, Fuad Mehraliyev)....Pages 117-128 Automatic Summarization of Multiple Travel Blog Entries Focusing on Travelers’ Behavior (Shumpei Iinuma, Hidetsugu Nanba, Toshiyuki Takezawa)....Pages 129-142 A Synthesis of Technology Acceptance Research in Tourism & Hospitality (Shahab Pourfakhimi, Tara Duncan, Willem Coetzee)....Pages 143-155 Front Matter ....Pages 157-157 Do DMOs Communicate Their Emotional Brand Values? A Comparison Between Twitter and Facebook (Lidija Lalicic, Assumpció Huertas, Antonio Moreno, Stefan Gindl, Mohammed Jabreel)....Pages 159-171 DMOs’ Facebook Success Stories: A Retrospective View (Lidija Lalicic, Stefan Gindl)....Pages 172-185 Influence of Social Media Engagement on Sustainable Mobility Behaviour in Alpine Regions (Aleksander Groth, Rosanna Buchauer, Stephan Schlögl)....Pages 186-199 The Role of Perceived Online Social Capital in Predicting Travel Information Engagement (Junjiao Zhang, Naoya Ito, Jihong Liu)....Pages 200-213 Can You Identify Fake or Authentic Reviews? An fsQCA Approach (Kyungmin Lee, Juyeon Ham, Sung-Byung Yang, Chulmo Koo)....Pages 214-227 Household Food Waste, Tourism and Social Media: A Research Agenda (Jamie Murphy, Ulrike Gretzel, Juho Pesonen, Anne-Liise Elorinne, Kirsi Silvennoinen)....Pages 228-239 Front Matter ....Pages 241-241 Insights into Online Reviews of Hotel Service Attributes: A Cross-National Study of Selected Countries in Africa (Dandison Ukpabi, Sunday Olaleye, Emmanuel Mogaji, Heikki Karjaluoto)....Pages 243-256 Branding Transformation Through Social Media and Co-creation: Lessons from Marriott International (Sharon Nyangwe, Dimitrios Buhalis)....Pages 257-269 Linking Technological Frames to Social Media Implementation—An International Study of Hotels (Karin Högberg, Anna Karin Olsson)....Pages 270-282 Technology Empowered Real-Time Service (Yeyen Sinarta, Dimitrios Buhalis)....Pages 283-295 Factors Influencing Customers’ Intention to Use Instant Messaging to Communicate with Hotels (Soey Sut Ieng Lei, Ksenia Kirillova, Dan Wang)....Pages 296-307 Consumer Evaluation of Hotel Service Robots (Iis P. Tussyadiah, Sangwon Park)....Pages 308-320 Front Matter ....Pages 321-321 The Mechanism that Links the Implicit Theories of Intelligence and Continuance of Information Technology: Evidence from the Use of Mobile Apps to Make Hotel Reservations (Lawrence Hoc Nang Fong, Irene Cheng Chu Chan, Rob Law, Tuan Phong Ly)....Pages 323-335 An Exploratory Study of the Dependence on Mobile Payment Among Chinese Travelers (Rob Law, Sunny Sun, Markus Schuckert, Dimitrios Buhalis)....Pages 336-348 Tangible Tourism with the Internet of Things (Dario Cavada, Mehdi Elahi, David Massimo, Stefano Maule, Elena Not, Francesco Ricci et al.)....Pages 349-361 Front Matter ....Pages 363-363 Aspect-Based Sentiment Detection: Comparing Human Versus Automated Classifications of TripAdvisor Reviews (Christian Weismayer, Ilona Pezenka, Christopher Han-Kie Gan)....Pages 365-380 Search Engine Traffic as Input for Predicting Tourist Arrivals (Wolfram Höpken, Tobias Eberle, Matthias Fuchs, Maria Lexhagen)....Pages 381-393 Automatic Hotel Photo Quality Assessment Based on Visual Features (Aleksandar Trpkovski, Huy Quan Vu, Gang Li, Hua Wang, Rob Law)....Pages 394-406 Front Matter ....Pages 407-407 Automated Assignment of Hotel Descriptions to Travel Behavioural Patterns (Lisa Glatzer, Julia Neidhardt, Hannes Werthner)....Pages 409-421 Mapping of Tourism Destinations to Travel Behavioural Patterns (Mete Sertkan, Julia Neidhardt, Hannes Werthner)....Pages 422-434 Front Matter ....Pages 435-435 Smart Tourism Destinations and Higher Tourism Education in Spain. Are We Ready for This New Management Approach? (Francisco Femenia-Serra)....Pages 437-449 Evaluating the Development and Impact of an eLearning Platform: The Case of the Switzerland Travel Academy (Elide Garbani-Nerini, Nadzeya Kalbaska, Lorenzo Cantoni)....Pages 450-462 The Role of Digital Technologies in Facilitating Intergenerational Learning in Heritage Tourism (Pierre Benckendorff, Iis P. Tussyadiah, Caroline Scarles)....Pages 463-472 Mobile Eyetracking of Museum Learning Experiences (Mattia Rainoldi, Barbara Neuhofer, Mario Jooss)....Pages 473-485 Front Matter ....Pages 487-487 Deconstructing Visitor Experiences: Structure and Sentiment (Jason L. Stienmetz)....Pages 489-500 When “Last-Minute” Really Is “Last Minute” (Miriam Scaglione, Colin Johnson, Pascale Favre)....Pages 501-514 Using Transactional Data to Determine the Usual Environment of Cardholders (Juan Murillo Arias, Juan de Dios Romero Palop, Diego J. Bodas Sagi, Heribert Valero Lapaz)....Pages 515-527 Developing and Testing a Domain-Specific Lexical Dictionary for Travel Talk on Twitter (#ttot) (Florian J. Zach, Scott A. Wallace, Iis P. Tussyadiah, S. Priya Narayana)....Pages 528-539 Back Matter ....Pages 541-542