ENGLISH

Integrated Measurement - KPIs and Metrics for ITSM : A Narrative Account

By Daniel McLean

Book information

Publisher
IT Governance Ltd
Year
2013
ISBN
9781849284868, 9781849283830
LCC
HD30.2 .M384 2013
Language
english
Format
PDF
Filesize
1010 kB (1034014 bytes)
Edition
1
Pages
175\175
Time added
2023-08-05 17:51:04
COM000000

Description

Using an engaging narrative story, this volume in the series looks at the implementation of a KPI management system. Through the central character, readers witness (and learn from) real-world conversations and situations that are commonplace in an everyday business environment. The characters are fictitious, but the story comes from the author's own experience and other real accounts.

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