ENGLISH

Ten Steps to ITSM Success : A Practitioner's Guide to Enterprise IT Transformation

By Angelo Esposito; Timothy Rogers; Peter Silverleaf

Book information

Publisher
IT Governance Ltd
Year
2013
ISBN
9781849284578, 9781849284561
LCC
QA280
Language
english
Format
EPUB
Filesize
2 MB (2564140 bytes)
Edition
1
Pages
291\0
Time added
2023-08-04 23:37:40
COM000000

Description

There is a wealth of material that describes the nuts and bolts of IT Service Management (ITSM), but there is little practical advice on how to implement ITSM best practices to achieve business objectives and design and implement a real, working ITSM model. This book fills the gap.

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