ENGLISH

Telephone and Helpdesk Skills: A Guide to Professional English

By Adrian Wallwork (auth.)

Book information

Publisher
Springer-Verlag New York
Year
2014
ISBN
978-1-4939-0637-6, 978-1-4939-0638-3
DOI
10.1007/978-1-4939-0638-3
Language
english
Format
PDF
Filesize
2 MB (2537555 bytes)
Series
Guides to Professional English
Edition
1
Pages
178\183
Time added
2014-11-10 20:00:00
Careers in Business and Mangagement; Popular Sciengeneral

Description

If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: prepare for a call both psychologically and from an English language point of view receive calls (if you work on reception) leave messages find out about another company and talk about your own company chase people (i.e. people who have not followed up your requests) deal with difficult calls and callers, and improve your telephone manner use the telephone while working on a help desk or helpline resolve language difficulties (i.e. when you cannot understand the other person's English) improve your pronunciation use resources on the Internet to improve your listening skills The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.

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