ENGLISH

101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques (Pfeiffer Essential Resources for Training and HR Professionals)

By Lorraine L. Ukens

Book information

Publisher
Pfeiffer
Year
2007
ISBN
0787982008, 9786468600, 3175723985, 9780787982003
LCC
HF5415.5 .U44 2007
Open Library ID
OL17562981M
Language
english
Format
PDF
Filesize
3 MB (3048791 bytes)
Series
Pfeiffer Essential Resources for Training and HR Professionals
Pages
398\398
Time added
2010-10-03 22:52:24
PR;Поведение потребителейМаркетингреклама

Description

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company.  It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.

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