Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, ... - Ready to use bringing Theory into Action
Book information
Description
A professional technical roadmap to ITSM Availability Management & Service Level Agreement Reliability, Maintainability, Serviceability, Resilience & Security, with Processes, Objectives, Scope, KPIs, templates & other organizational resources.
Similar books
Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to Use Bringing Theory into Action
2008 · PDF
ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management
2008 · PDF
ITIL V3 capability module operational support and analysis : exam prep study guide : how to pass on your first try : ensure your ITIL certification now with study notes and ITIL practice questions & exam tips.
The ITIL V3 Service Management Awareness Pocket Guide - The ITIL V3 Pocket Toolbook: A Quick Reference Guide to all the processes and activities for Improving Quality and Speed
2008 · PDF
ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate RCV Capability Complete Certification Kit
2009 · PDF
The Business Process Management Guide: Practical Methodology and Guidelines to Successful BPM Implementation and improvement
2009 · PDF
ITIL V2 Release and Control (IPRC) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit, Second Edition
2009 · PDF
ITIL V2 Support and Restore (IPSR) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPSR Complete Certification Kit
2009 · PDF