Books by author

Ivanka Menken

Developing and Improving Your Value - The Art of Service's Prescription for Success for Job Seekers - The Professional Development Intermediate Level Complete Certification Kit

Developing and Improving Your Value - The Art of Service's Prescription for Success for Job Seekers - The Professional Development Intermediate Level Complete Certification Kit

2012 · ENGLISH · EPUB

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Essential Steps to Finding and Securing the Job You Want! - Professional Development - Foundation Level Complete Certification Kit

Essential Steps to Finding and Securing the Job You Want! - Professional Development - Foundation Level Complete Certification Kit

2012 · ENGLISH · EPUB

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Customer Service Expert Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and Improving Customer Experience

Customer Service Expert Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and Improving Customer Experience

2012 · ENGLISH · EPUB

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Cloud Computing PaaS Platform and Storage Management Specialist Level Complete Certification Kit - Platform as a Service Study Guide Book and Online Course leading to Cloud Computing Certification Specialist - Second Edition

Cloud Computing PaaS Platform and Storage Management Specialist Level Complete Certification Kit - Platform as a Service Study Guide Book and Online Course leading to Cloud Computing Certification Specialist - Second Edition

2012 · ENGLISH · EPUB

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Web Management - The Complete Cornerstone Guide to Web Management Best Practices; Concepts, Terms and Techniques for Successfully Planning, Implementing and Managing Enterprise It Web Management Technology - Second Edition

Web Management - The Complete Cornerstone Guide to Web Management Best Practices; Concepts, Terms and Techniques for Successfully Planning, Implementing and Managing Enterprise It Web Management Technology - Second Edition

2012 · ENGLISH · EPUB

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Cloud Computing: Managing Services in the Cloud Complete Certification Kit - Study Guide Book and Online Course - Second Edition

Cloud Computing: Managing Services in the Cloud Complete Certification Kit - Study Guide Book and Online Course - Second Edition

2012 · ENGLISH · EPUB

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ITIL Foundation Complete Certification Kit

ITIL Foundation Complete Certification Kit

2011 · ENGLISH · PDF

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Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to Use Bringing Theory into Action

Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to Use Bringing Theory into Action

2008 · ENGLISH · PDF

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ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management

ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management

2008 · ENGLISH · PDF

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ITIL V3 capability module operational support and analysis : exam prep study guide : how to pass on your first try : ensure your ITIL certification now with study notes and ITIL practice questions & exam tips.

ITIL V3 capability module operational support and analysis : exam prep study guide : how to pass on your first try : ensure your ITIL certification now with study notes and ITIL practice questions & exam tips.

ENGLISH · PDF

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The ITIL V3 Service Management Awareness Pocket Guide - The ITIL V3 Pocket Toolbook: A Quick Reference Guide to all the processes and activities for Improving Quality and Speed

The ITIL V3 Service Management Awareness Pocket Guide - The ITIL V3 Pocket Toolbook: A Quick Reference Guide to all the processes and activities for Improving Quality and Speed

2008 · ENGLISH · PDF

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ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate RCV Capability Complete Certification Kit

ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate RCV Capability Complete Certification Kit

2009 · ENGLISH · PDF

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The Business Process Management Guide: Practical Methodology and Guidelines to Successful BPM Implementation and improvement

The Business Process Management Guide: Practical Methodology and Guidelines to Successful BPM Implementation and improvement

2009 · ENGLISH · PDF

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ITIL V2 Release and Control (IPRC) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit, Second Edition

ITIL V2 Release and Control (IPRC) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit, Second Edition

2009 · ENGLISH · PDF

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ITIL V2 Support and Restore (IPSR) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPSR Complete Certification Kit

ITIL V2 Support and Restore (IPSR) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPSR Complete Certification Kit

2009 · ENGLISH · PDF

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SaaS and Web Applications Specialist Level Complete Certification Kit - Software as a Service Study Guide Book and Online Course

SaaS and Web Applications Specialist Level Complete Certification Kit - Software as a Service Study Guide Book and Online Course

2009 · ENGLISH · PDF

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The Service Level Agreement SLA Guide - SLA book, Templates for Service Level Management and Service Level Agreement Forms. Fast and Easy Way to Write your SLA

The Service Level Agreement SLA Guide - SLA book, Templates for Service Level Management and Service Level Agreement Forms. Fast and Easy Way to Write your SLA

2008 · ENGLISH · PDF

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The Business Relationship Management Handbook- The Business Guide to Relationship management; The Essential Part Of Any IT Business Alignment Strategy

The Business Relationship Management Handbook- The Business Guide to Relationship management; The Essential Part Of Any IT Business Alignment Strategy

2009 · ENGLISH · PDF

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Release and Deployment of Production-Ready Software: Software Configuration Management Implement, Control, Manage and Integrate Best Practices Handbook - Ready to use bringing Theory into Action

Release and Deployment of Production-Ready Software: Software Configuration Management Implement, Control, Manage and Integrate Best Practices Handbook - Ready to use bringing Theory into Action

2008 · ENGLISH · PDF

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ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam - The How To Pass on Your First Try Certification Study Guide

ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam - The How To Pass on Your First Try Certification Study Guide

2008 · ENGLISH · PDF

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ITIL V2 Foundation Complete Certification Kit: Study Guide Book and Online Course

ITIL V2 Foundation Complete Certification Kit: Study Guide Book and Online Course

2009 · ENGLISH · PDF

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Problem Management Best Practice Handbook: Building, Running and Managing Effective Problem Management and Support - Ready to use supporting documents bringing ITIL Theory into Practice

Problem Management Best Practice Handbook: Building, Running and Managing Effective Problem Management and Support - Ready to use supporting documents bringing ITIL Theory into Practice

2008 · ENGLISH · PDF

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IT Services Portfolio Management Best Practice Handbook: Planning, Implementing, Maximizing Return on Investment of Strategic IT Portfolio Management - Ready to use bringing Theory into Action

IT Services Portfolio Management Best Practice Handbook: Planning, Implementing, Maximizing Return on Investment of Strategic IT Portfolio Management - Ready to use bringing Theory into Action

2008 · ENGLISH · PDF

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ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course

ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course

2009 · ENGLISH · PDF

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