ENGLISH

Psychology of Customer Care: A Revolutionary Approach

By James J. Lynch

Book information

Publisher
Palgrave Macmillan
Year
1992
ISBN
0333557697, 9780333557693
Language
english
Format
PDF
Filesize
16 MB (16839298 bytes)
Pages
292\292
Time added
2015-02-07 14:31:51

Description

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.

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