Advanced Social Interaction with Agents

Description

This book presents lectures given at the 8th International Workshop on Spoken Dialog Systems. As agents evolve in terms of their ability to carry on a dialog with users, several qualities are emerging as essential components of a successful system. Users do not carry on long conversations on only one topic—they tend to switch between several topics. Thus the authors are observing the emergence of multi-domain systems that enable users to seamlessly hop from one domain to another. The systems have become active social partners. Accordingly, work on social dialog has become crucial to active and engaging human–robot/agent interaction. These new systems call for a coherent framework that guides their actions as chatbots and conversational agents. Human–Robot/Agent assessment mechanisms naturally lend themselves to this task. As these systems increasingly assist humans in a multitude of tasks, the ethics of their existence, their design and their interaction with users are becoming crucial issues. This book discusses the essential players and features involved, such as chat-based agents, multi-domain dialog systems, human–robot interaction, social dialog policy, and advanced dialog system architectures. Front Matter ....Pages i-xxi Front Matter ....Pages 1-1 Building Rapport with Extraverted and Introverted Agents (Jacqueline Brixey, David Novick)....Pages 3-13 Automatic Evaluation of Chat-Oriented Dialogue Systems Using Large-Scale Multi-references (Hiroaki Sugiyama, Toyomi Meguro, Ryuichiro Higashinaka)....Pages 15-25 What Information Should a Dialogue System Understand?: Collection and Analysis of Perceived Information in Chat-Oriented Dialogue (Koh Mitsuda, Ryuichiro Higashinaka, Yoshihiro Matsuo)....Pages 27-36 Chunks in Multiparty Conversation—Building Blocks for Extended Social Talk (Emer Gilmartin, Benjamin R. Cowan, Carl Vogel, Nick Campbell)....Pages 37-44 Debbie, the Debate Bot of the Future (Geetanjali Rakshit, Kevin K. Bowden, Lena Reed, Amita Misra, Marilyn Walker)....Pages 45-52 Data-Driven Dialogue Systems for Social Agents (Kevin K. Bowden, Shereen Oraby, Amita Misra, Jiaqi Wu, Stephanie Lukin, Marilyn Walker)....Pages 53-56 ChaD: Chat-Oriented Dialog Systems (Alexander I. Rudnicky)....Pages 57-60 Front Matter ....Pages 61-61 Domain Complexity and Policy Learning in Task-Oriented Dialogue Systems (Alexandros Papangelis, Stefan Ultes, Yannis Stylianou)....Pages 63-69 Single-Model Multi-domain Dialogue Management with Deep Learning (Alexandros Papangelis, Yannis Stylianou)....Pages 71-77 An Assessment Framework for DialPort (Kyusong Lee, Tiancheng Zhao, Stefan Ultes, Lina Rojas-Barahona, Eli Pincus, David Traum et al.)....Pages 79-85 Front Matter ....Pages 87-87 Towards Metrics of Evaluation of Pepper Robot as a Social Companion for the Elderly (Lucile Bechade, Guillaume Dubuisson-Duplessis, Gabrielle Pittaro, Mélanie Garcia, Laurence Devillers)....Pages 89-101 A Social Companion and Conversational Partner for the Elderly (Juliana Miehle, Ilker Bagci, Wolfgang Minker, Stefan Ultes)....Pages 103-109 Adapting a Virtual Agent to User Personality (Onno Kampman, Farhad Bin Siddique, Yang Yang, Pascale Fung)....Pages 111-118 A Conversational Dialogue Manager for the Humanoid Robot ERICA (Pierrick Milhorat, Divesh Lala, Koji Inoue, Tianyu Zhao, Masanari Ishida, Katsuya Takanashi et al.)....Pages 119-131 Front Matter ....Pages 133-133 Eliciting Positive Emotional Impact in Dialogue Response Selection (Nurul Lubis, Sakriani Sakti, Koichiro Yoshino, Satoshi Nakamura)....Pages 135-148 Predicting Interaction Quality in Customer Service Dialogs (Svetlana Stoyanchev, Soumi Maiti, Srinivas Bangalore)....Pages 149-159 Direct and Mediated Interaction with a Holocaust Survivor (Bethany Lycan, Ron Artstein)....Pages 161-167 Acoustic-Prosodic Entrainment in Multi-party Spoken Dialogues: Does Simple Averaging Extend Existing Pair Measures Properly? (Zahra Rahimi, Diane Litman, Susannah Paletz)....Pages 169-177 How to Find the Right Voice Commands? Semantic Priming in Task Representations (Patrick Ehrenbrink, Stefan Hillmann)....Pages 179-188 Exploring the Applicability of Elaborateness and Indirectness in Dialogue Management (Louisa Pragst, Wolfgang Minker, Stefan Ultes)....Pages 189-198 An Open-Source Dialog System with Real-Time Engagement Tracking for Job Interview Training Applications (Zhou Yu, Vikram Ramanarayanan, Patrick Lange, David Suendermann-Oeft)....Pages 199-207 Front Matter ....Pages 209-209 On the Applicability of a User Satisfaction-Based Reward for Dialogue Policy Learning (Stefan Ultes, Juliana Miehle, Wolfgang Minker)....Pages 211-217 OntoVPA—An Ontology-Based Dialogue Management System for Virtual Personal Assistants (Michael Wessel, Girish Acharya, James Carpenter, Min Yin)....Pages 219-233 Regularized Neural User Model for Goal-Oriented Spoken Dialogue Systems (Manex Serras, María Inés Torres, Arantza del Pozo)....Pages 235-245 Yeah, Right, Uh-Huh: A Deep Learning Backchannel Predictor (Robin Ruede, Markus Müller, Sebastian Stüker, Alex Waibel)....Pages 247-258