ENGLISH

Driving Innovation in Service Organizations: A Study in the German Airport Industry

By Jessica Scheler (auth.)

Book information

Publisher
Gabler Verlag
Year
2013
ISBN
978-3-8349-3406-2, 978-3-8349-3839-8
DOI
10.1007/978-3-8349-3839-8
Language
english
Format
PDF
Filesize
6 MB (6193135 bytes)
Series
Markt- und Unternehmensentwicklung / Markets and Organisations
Edition
1
Pages
196\209
Orientation
yes
Scanned
yes
Time added
2013-08-01 04:00:00
Market Research

Description

With an ever increasing globalization of the economy, rapid technological progress, and intensifying competition, service firms such as airports constantly have to fuel the engine of renewal to keep on prospering. Nevertheless, research is still left with the critical question how service firms can manage their ability to innovate. By applying a resource perspective, Jessica Scheler explores drivers and barriers affecting the ability to innovate in the airport industry. Findings reveal significant categories and deliver valuable findings for academia and managerial practice particularly with regard to leadership issues, organizational structure, and roles of individuals.

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