ENGLISH

Non-Linguistic Analysis of Call Center Conversations

By Sunil Kumar Kopparapu (auth.)

Book information

Publisher
Springer International Publishing
Year
2015
ISBN
978-3-319-00896-7, 978-3-319-00897-4
DOI
10.1007/978-3-319-00897-4
Language
english
Format
PDF
Filesize
3 MB (3521976 bytes)
Series
SpringerBriefs in Electrical and Computer Engineering
Edition
1
Pages
83\87
Time added
2014-11-10 20:00:00
Image and Speech Processing; Language TranslationSignal

Description

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

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