Claire Engle

Human Resources Excellency - How to Get and Keep Your Winning Team

2012 · ENGLISH · EPUB

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IT Service Catalog Process Management Templates and Examples Workbook - The Service Catalog Planning, Implementation and Maintenance Guide

2008 · ENGLISH · PDF

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ISO IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms

2008 · ENGLISH · PDF

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ITIL V2 Foundation Complete Certification Kit: Study Guide Book and Online Course

2009 · ENGLISH · PDF

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IT Risk Management Guide - Risk Management Implementation Guide: Presentations, Blueprints, Templates; Complete Risk Management Toolkit Guide for Information Technology Processes and Systems

2008 · ENGLISH · PDF

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ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Management

2008 · ENGLISH · PDF

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IT Service Catalog Process Management Templates and Examples Workbook - The Service Catalog Planning, Implementation and Maintenance Guide

2008 · ENGLISH · PDF

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The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management, Second Edition

2009 · ENGLISH · PDF

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ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management

2008 · ENGLISH · PDF

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The Financial Management Toolkit - The Missing Financial Management Planning, Process, Theory and Tools Guide - ITIL Compliant

2008 · ENGLISH · PDF

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How to Develop, Implement and Enforce ITIL V3's Best Practices

2008 · ENGLISH · PDF

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