ENGLISH

Crucial Conversations Tools for Talking When Stakes Are High

By Al , Grenny , Joseph;McMillan , Ron;Patterson , Kerry;Switzler

Book information

Publisher
McGraw-Hill Publishing
ISBN
9780071772204, 0071772200, 9780071771320, 0071771328
Language
english
Format
MOBI
Filesize
1 MB (1111312 bytes)
Edition
2nd edition
Pages
272 pages\0
Time added
2020-07-26 19:24:52
Interpersonal communication;Electronic books

Description

Communicate best when it matters most! This is the definitive guide to clear, purpose-driven communication - revised and updated with new insights and powerful techniques. The classic guide to conversing in high-impact situations, ""Crucial Conversations"" helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to: transform negative feelings into powerful dialog; make it safe to talk about almost anything; be persuasive, not abrasive; improve professional and personal relationships; and, impact productivity, quality, and safety.

Similar books