ENGLISH

Why service stinks-- and exactly what to do about it!

By T. Scott Gross

Book information

Publisher
Dearborn Trade Pub
Year
2004
ISBN
9780793176816, 0793176816
Open Library ID
OL18207586M
Language
english
Format
CHM
Filesize
1 MB (1099383 bytes)
Edition
Original
Pages
240\0
Topic
Business
Time added
2010-02-18 13:16:04

Description

This is an excellent book. We are in a day and time that begs the question, what happened to Customer Service? This book is right on the mark with the answers.Thank you,

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