ENGLISH

Supervision in the Hospitality Industry: Leading Human Resources (6th Edition)

By John R. Walker , Jack E. Miller

Book information

Year
2009
ISBN
0470077832, 9780470077832, 9780470396209
LCC
TX911.3.P4 M55 2010
Open Library ID
OL16840962M
Language
english
Format
PDF
Filesize
8 MB (8045446 bytes)
Edition
6
Pages
512\514
Time added
2011-06-04 13:46:07

Description

Human resources are led, not managed. Supervision in the Hospitality Industry: Leading Human Resources, Sixth Edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors—the people on whom success or failure of every hospitality enterprise depends. It is a book about first-line supervision, written especially for the beginning leader, newly promoted supervisor, or anyone planning a career in the hospitality field. Even experienced managers will find if full of useful ideas and insights. Revised and updated to include increased coverage of contemporary diversity initiatives, with information on recruitment and retention, and additional profiles of individuals and companies, Supervision in the Hospitality Industry provides a basic understanding of a leader's role and responsibilities applied to the hospitality industry.

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