Work Analysis in the Knowledge Economy: Documenting What People Do in the Workplace for Human Resource Development

Description

Work analysis seeks to breakdown the work behaviors that people do and the characteristics of people who successfully perform the work, and then to reassemble the information in a form that has many uses in practice. The information can be used to specify job expectations, establish quality standards, develop training programs, document work processes, and anticipate safety risks, among many other uses. This book is a practical guide to using the work analysis process for improving performance in the workplace, particularly with the emergence of knowledge work. Work has undergone much change, and the trend is towards increased complexity, demanding employees to use their cognitive abilities to a greater extent. Work analysis has often been criticized for its historical focus on documenting simple, observable, and routine behaviors performed by individuals involved in low-skilled production work. But it doesn’t have to be so, as readers will discover. Indeed, the demands of organizations and societies in the digital age has placed greater emphasis on documenting the changing nature of work. This practical book addresses the questions of how does one perform a work analysis? How can complex work be documented? How can the information be used by organizations, technical schools, and government agencies? Readers will find detailed descriptions of numerous work analysis techniques, along with case studies and example documents from actual organizational and national workforce development situations. This book serves as a relatively comprehensive resource for human resource development professionals in range of settings. The book should also be useful for human resource managers, line managers and supervisors, and other professionals such as quality and safety staff. Readers will value the information in the book, based on the author’s extensive experience, which is presented in a clear and concise approach. Front Matter ....Pages i-xvii Front Matter ....Pages 1-1 Defining Work Analysis (Ronald L. Jacobs)....Pages 3-21 Human Resource Development and Work Analysis (Ronald L. Jacobs)....Pages 23-33 Work Analysis Roles and Process (Ronald L. Jacobs)....Pages 35-50 Structures of Work (Ronald L. Jacobs)....Pages 51-60 Front Matter ....Pages 61-61 Job Analysis and the DACUM Process (Ronald L. Jacobs)....Pages 63-79 Task Analysis (Ronald L. Jacobs)....Pages 81-99 Occupational Analysis (Ronald L. Jacobs)....Pages 101-112 National Occupational Standards (Ronald L. Jacobs)....Pages 113-128 Critical Incident Technique (Ronald L. Jacobs)....Pages 129-143 Work Process Analysis (Ronald L. Jacobs)....Pages 145-163 Individual Competencies (Ronald L. Jacobs)....Pages 165-178 Conducting a Competency Analysis (Ronald L. Jacobs)....Pages 179-194 Front Matter ....Pages 195-195 Task Statements and Training Design (Ronald L. Jacobs)....Pages 197-203 Structured On-the-Job Training Modules (Ronald L. Jacobs)....Pages 205-208 Performance Support Guides (Ronald L. Jacobs)....Pages 209-221 Performance Rating Scales (Ronald L. Jacobs)....Pages 223-233 Competency Assessment and Development (Ronald L. Jacobs)....Pages 235-241 Front Matter ....Pages 243-243 Knowledge Work and Digital Talent (Ronald L. Jacobs)....Pages 245-252 Future Directions of Work Analysis (Ronald L. Jacobs)....Pages 253-256 Back Matter ....Pages 257-284