ENGLISH

Service Mindset : 6 Mindsets to Lead a High-Performing Service Team

By Jaquie Scammell

Book information

Publisher
Major Street Publishing
Year
2020
ISBN
9780648753018, 9780648662624
LCC
HD9980.5$b.S336 2020
Language
english
Format
EPUB
Filesize
472 kB (483028 bytes)
Pages
194\0
Time added
2023-08-23 05:12:08
Service industries.

Description

If you're looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell's approach is simple and more human than simply introducing better processes and procedures and her approach works. Jaquie has studied Australian organisations that provide the best customer service and from this research she has created a system which, if followed, will increase loyalty to your business. You too will be able to create a winning customer service mindset that will be adopted by your frontline service leaders, the people who impact your customer service staff, who impact your customers every day. In Service Mindset, Jaquie includes interviews with leaders from six of the best Australian businesses, which have a customer service mindset. These organisations may not have as much street cred as Google, Amazon or Facebook, but they lead the way when it comes to building a high performing service culture where customer loyalty is constantly increasing.

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