ENGLISH

Service Habits : Small Steps to Strengthen the Relationships with People You Serve

By Jaquie Scammell

Book information

Publisher
Major Street Publishing
Year
2020
ISBN
9780648753025, 9780648662631
LCC
HF5415.5$b.S336 2020
Language
english
Format
EPUB
Filesize
855 kB (875380 bytes)
Pages
290\0
Time added
2023-08-23 05:12:26
Customer services.; BUS030000; NON000000; NON00000

Description

As a service leader, you know how to deliver on great external results. Yet this means you have little time to build relationships with your team - and it's starting to show. Your people have mentally 'checked out', and disengagement is on the rise. How do you get your team to want to work with you?This book uncovers the habits at work that limit your effectiveness as a service leader and those that leverage it. The habits discussed in this book can be shared with you whole team to improve overall performance.In the book, you are asked to soften, slow down, and be gentle when leading people, to be less head and more heart. As a result, you will feel more energised, despite the many distractions of the modern workplace, and able to connect with your team in a meaningful way that increases trust and value in those you serve both internally and externally.It's a practical handbook on human relations in a world that demands service like never before.

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