ENGLISH

The call center dictionary: the complete guide to call center & customer support technology solutions

By Madeline Bodin , Keith Dawson

Book information

Publisher
CMP Books; Distributed to the book trade in U.S. and Canada by Publishers Group West
Year
2002
ISBN
9781578200955, 1578200954
LCC
HF5548.2 .B625 2002
Open Library ID
OL3583768M
Language
english
Format
PDF
Filesize
2 MB (2603236 bytes)
Edition
[Rev. ed.]
Pages
233\233
Library
avaxhome.ws
Time added
2010-05-31 15:29:46

Description

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss, The Call Center Dictionary provides clear definitions of call center acronyms, terms, and technology. Stay up-to-date on this fast-paced industry!

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