ENGLISH

What's the Secret: To Providing a World-Class Customer Experience

By John R. DiJulius

Book information

Publisher
Wiley
Year
2008
ISBN
0470196122, 9780470196120
LCC
HF5415.5 .D5583 2008
Open Library ID
OL10294729M
Language
english
Format
PDF
Filesize
6 MB (6355267 bytes)
Edition
1
Pages
336\338
Topic
Business Trading
Time added
2012-03-17 06:00:00
Библиотека;Работа и бизнес;Управление продажами;Ра

Description

What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.

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