ENGLISH

Problem Driven Management: Achieving Improvement in Operations Through Knowledge Management

By Beatriz Muñoz-Seca , Josep Riverola

Book information

Publisher
Palgrave Macmillan
Year
2005
ISBN
1403941378, 9781403941374, 9780230504509
Open Library ID
OL8399748M
Language
english
Format
PDF
Filesize
3 MB (2670712 bytes)
Pages
408\402
Topic
Business Management
Orientation
yes
Scanned
no
Time added
2011-04-28 18:43:47

Description

Improving service and profits should be the constant aim of the operation side of any company. This book uncovers the role of knowledge and problem solving as the cornerstones of the improvement process. It presents the logic of the situation and shows practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.

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