Human Resource Management: Gaining a Competitive Advantage

Description

Human Resource Management: Gaining a Competitive Advantage 12e offers comprehensive coverage of HRM concepts that teach students how to strategically overcome challenges and gain competitive advantage in the workplace.  Based on the authors’ diverse research, teaching and consulting experiences, this product has incredibly strong depth and breadth that is current in research and practice simply not found in other texts.   Cover Title Page Copyright Page Dedication About the Authors Preface Brief Contents Contents 1 Human Resource Management: Gaining a Competitive Advantage Enter the World of Business: The Evolution of HRM Practices at IBM Introduction What Responsibilities and Roles Do HR Departments Perform? Strategic Role of the HRM Function Demonstrating the Strategic Value of HRM: HR Analytics and Evidence-Based HR The HRM Profession: Positions and Jobs Education and Experience Competencies and Behaviors Competitive Challenges Influencing Human Resource Management Competing through Environmental, Social, and Governance (ESG) Practices Competing through Environmental, Social, and Governance Practices Socially Responsible Programs Boost the Returns to All Stakeholders EVIDENCE-BASED HR Integrity in Action Under Armour Strives to Avoid a #MeToo Moment Competing through Globalization Competing through Technology Competing through Globalization Cisco Provides Jobs for Persons with Disabilities around the World Competing through Technology Humans and Robots Can Make a Great Team Meeting Competitive Challenges through HRM Practices Managing the Human Resource Environment Acquiring and Preparing Human Resources Assessment and Development of Human Resources Compensating Human Resources Special Issues Organization of This Book A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Zappos Faces Competitive Challenges HR in Small Business Notes PART 1 The Human Resource Environment 2 Strategic Human Resource Management Enter The World of Business: GE: The Fall of an Iconic Company Introduction What Is a Business Model? Gm’s Attempt to Survive What Is Strategic Management? Components of the Strategic Management Process Linkage between HRM and the Strategic Management Process Role of HRM in Strategy Formulation Strategy Formulation Competing through Globalization The Potential for Corporate/Government Espionage? Integrity in Action Coming Clean on the Hype Regarding the “Gig” Economy Strategy Implementation Organizational Culture Talent Competing through Technology Technology Forces Honda to “Buy” Capabilities HRM Practices Strategic Types HRM Needs in Strategic Types EVIDENCE-BASED HR Commitment versus Control or Commitment Plus Control? Directional Strategies Competing through Environmental, Social, and Governance Practices CEOs Focus on Culture and Talent Strategy Evaluation and Control The Role of Human Resources in Providing Strategic Competitive Advantage Emergent Strategies Enhancing Firm Competitiveness A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: How Should Dell Respond to the HP Challenge? HR in Small Business Notes 3 The Legal Environment: Equal Employment Opportunity and Safety Enter the World of Business: Does Harvard Discriminate in Undergraduate Admissions? Introduction The Legal System in the United States Legislative Branch Executive Branch Judicial Branch Equal Employment Opportunity Constitutional Amendments Congressional Legislation Competing through Environmental, Social, and Governance Practices A Cultural Challenge at Nike Executive Orders Enforcement of Equal Employment Opportunity Equal Employment Opportunity Commission (EEOC) Office of Federal Contract Compliance Programs (OFCCP) Types of Discrimination Disparate Treatment EVIDENCE-BASED HR A Large Discrimination Problem Disparate Impact Pattern and Practice Reasonable Accommodation EVIDENCE-BASED HR Retaliation for Participation and Opposition Integrity in Action Retaliation as an Indicator of Culture Current Issues Regarding Diversity and Equal Employment Opportunity Sexual Harassment Affirmative Action and Reverse Discrimination Competing through Globalization #MeToo Goes Global Outcomes of the Americans with Disabilities Act Gender Equity LGBT Issues Employee Safety The Occupational Safety and Health Act (OSHA) Competing through Technology Iron Man in the Workplace Safety Awareness Programs A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Uber Life after Kalanick? HR in Small Business Notes 4 The Analysis and Design of Work Enter the World of Business: The Workerless Economy: The Future That Never Arrives Introduction Competing through Environmental, Social, and Governance Practices Creating Jobs and Injuries in the American South Work-Flow Analysis and Organization Structure Work-Flow Analysis Competing through Globalization Made in China 2025 Organization Structure Job Analysis The Importance of Job Analysis for HR Specialists The Importance of Job Analysis to Line Managers Job Analysis Information Competing through Technology Not Wanted: Lone Genius Nerd Job Analysis Methods Dynamic Elements of Job Analysis Job Design Mechanistic Approach Integrity in Action Toxic Killer Comes Back from the Dead Motivational Approach Biological Approach EVIDENCE-BASED HR Perceptual–Motor Approach A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: New Organizational Structures: Teeming with Teams HR in Small Business Notes PART 2 Acquisition and Preparation of Human Resources 5 Human Resource Planning and Recruitment Enter the World of Business: Labor Force Drop Outs: Not Employed and Yet—Not Unemployed Introduction The Human Resource Planning Process Forecasting Goal Setting and Strategic Planning Competing through Technology Automation: Effects on the Quantity and Quality of Jobs Competing through Globalization Picking Winners and Losers in the Trade War Integrity in Action Local Authorities Defy Federal Changes in Enforcement EVIDENCE-BASED HR Program Implementation and Evaluation The Special Case of Affirmative Action Planning The Human Resource Recruitment Process Personnel Policies Recruitment Sources Competing through Environmental, Social, and Governance Practices Economic Development: Tales of Regret, Renegotiation, and Rejection Recruiters A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Biting the Hand That Feeds You? HR in Small Business Notes 6 Selection and Placement Enter the World of Business: When Strangers Meet in a World with No Background Checks Introduction Selection Method Standards Reliability Validity Competing through Technology One Part Personality plus One Part AI: The Formula for Team Chemistry Generalizability Utility Legality Competing through Environmental, Social, and Governance Practices According to Harvard: “Asian-Americans Have Bad Personalities” Types of Selection Methods Interviews References, Application Blanks, and Background Checks Physical Ability Tests Cognitive Ability Tests Personality Inventories Competing through Globalization Phantom Hires Haunt Saudi Change Efforts Work Samples EVIDENCE-BASED HR Honesty Tests and Drug Tests Integrity in Action Serving Up Soup, Rehabilitation, and Compassion A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Policing Hiring Practices in the Field of Law Enforcement HR in Small Business Notes 7 Training Enter the World of Business: AT&T: Staying Competitive by Helping Employees Update Their Skills and Careers Introduction Training: Its Role in Continuous Learning and Competitive Advantage Designing Effective Formal Training Activities Needs Assessment Integrity in Action At Tyson Foods Learning Goes beyond Job Responsibilities Ensuring Employees’ Readiness for Training Creating a Learning Environment Ensuring Transfer of Training Selecting Training Methods Competing through Globalization Campari Group’s Spirited Language Training Competing through Environmental, Social, and Governance Practices Community and Company Partnerships Develop Skills and Provide Jobs Competing through Technology Artificial Intelligence Helps Customize Training to the Learner Advice for Selecting a Training Method Evaluating Training Programs EVIDENCE-BASED HR Special Training Issues Cross-Cultural Preparation Managing Workforce Diversity and Inclusion Onboarding or Socialization A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Learning through Gaming at GameStop HR in Small Business Notes PART 3 Assessment and Development of Human Resources 8 Performance Management Enter the World of Business: Moving Toward Continuous Performance Management at Patagonia Introduction The Performance Management Process Purposes of Performance Management Performance Measures Criteria Strategic Congruence Validity Reliability Acceptability Specificity Approaches to Measuring Performance The Comparative Approach The Attribute Approach The Behavioral Approach The Results Approach Competing through Environmental, Social, and Governance Practices Wells Fargo: Boosting Sales Damages Stakeholders The Quality Approach Choosing a Source for Performance Information Managers Peers Direct Reports EVIDENCE-BASED HR Self Customers Competing through Globalization Global Work Teams Require Going beyond Managerial Appraisals Use of Technology in Performance Management Competing through Technology Want to Give Feedback? There’s an App for That Reducing Rater Errors, Politics, and Increasing Reliability and Validity of Ratings Performance Feedback The Manager’s Role in an Effective Performance Feedback Process Integrity in Action At Penn Station East Coast Subs, STEAKS Are Not Just for Eating What Managers Can Do to Diagnose Performance Problems and Manage Employees’ Performance Diagnosing the Causes of Poor Performance Actions for Managing Employees’ Performance Developing and Implementing a System That Follows Legal Guidelines A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Helping to Encourage Frequent and Productive Performance Conversations HR in Small Business Notes 9 Employee Development Enter the World of Business: Development at Vi Inspires Retention and Services to Seniors Introduction The Relationship among Development, Training, and Careers Development and Training Development and Careers Development Planning Systems Self-Assessment Reality Check Goal Setting Action Planning Examples of Development Planning and Career Management Systems Approaches to Employee Development Formal Education Integrity in Action Footing the Bill for Employee Development Assessment Job Experiences Competing through Globalization Developing Employees through Worldwide Job Experiences EVIDENCE-BASED HR Interpersonal Relationships Competing through Technology Can Formulas Ensure Effective Mentoring Relationships? Special Issues in Employee Development Melting the Glass Ceiling Competing through Environmental, Social, and Governance Practices Maximizing Stakeholder Value through Skill Development and an Inclusive and Diverse Culture Succession Planning A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Development at 3M HR in Small Business Notes 10 Employee Separation and Retention Enter the World of Business: Google Employees Protest “Pass the Trash” Sexual Harassment Practices Introduction Managing Involuntary Turnover Competing through Globalization Flexicurity: Translating the French Labor Code into Swedish Principles of Justice Competing through Environmental, Social, and Governance Practices Equity, Equality, and Executive Pay: What Ratio Is “Fair”? Integrity in Action Culture Change at Uber: Changing Values (and Personnel) Progressive Discipline and Alternative Dispute Resolution Employee Assistance and Wellness Programs EVIDENCE-BASED HR Outplacement Counseling Managing Voluntary Turnover Process of Job Withdrawal Job Satisfaction and Job Withdrawal Sources of Job Dissatisfaction Competing through Technology Technology Solves Predictable Problems with Predictive Scheduling Measuring and Monitoring Job Satisfaction Survey Feedback Interventions A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: There Is Really No Good Answer to the Question: “Rogue Employees or Toxic Culture?” HR In Small Business Notes PART 4 Compensation of Human Resources 11 Pay Structure Decisions Enter the World of Business: Unemployment Rates Down, Employee Compensation Up: Competing for Employees to Execute Strategy Introduction Equity Theory and Fairness Developing Pay Levels Market Pressures Competing through Technology Automation, Technology, and the Demand for Employees Employees as a Resource Competing through Environmental, Social, and Governance Practices Reducing Employee Financial Precarity Deciding What to Pay EVIDENCE-BASED HR Market Pay Surveys Developing a Job Structure Developing a Pay Structure Conflicts between Market Pay Surveys and Job Evaluation Monitoring Compensation Costs Globalization, Geographic Region, and Pay Structures The Importance of Process: Participation and Communication Participation Communication Challenges Problems with Job-Based Pay Structures Responses to Problems with Job-Based Pay Structures Can the U.S. Labor Force Compete? Executive Pay Competing through Globalization Where to Manufacture? Labor Costs and the Automobile Industry (including Tesla) Government Regulation of Employee Compensation Equal Employment Opportunity Minimum Wage, Overtime, and Prevailing Wage Laws Integrity in Action Making Questions about Salary History Off Limits A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Reporting the Ratio of Executive Pay to Worker Pay: Is It Worth the Trouble? HR in Small Business Notes 12 Recognizing Employee Contributions with Pay Enter the World of Business: Employers Raise Pay but Try to Keep an Eye on Fixed Costs—A Challenge in a Tight Labor Market Introduction How Does Pay Influence Individual Employees? Reinforcement Theory Expectancy Theory Agency Theory Competing through Environmental, Social, and Governance Practices Carbon-Emissions Targets (and Incentives) at Royal Dutch Shell How Do Pay Sorting Effects Influence Labor Force Composition? Pay-for-Performance Programs Differentiation in Performance and Pay Differentiation Strength/Incentive Intensity: Promise and Peril Competing through Technology Financial Services Firms Turn to Social Media and Automation Integrity in Action Novartis Changes the Way It Pays: Now, Not Just Whether, but also How, You Achieve Your Objectives Matters Types of Pay for Performance: An Overview Managerial and Executive Pay Process and Context Issues Employee Participation in Decision Making Communication Pay and Process: Intertwined Effects Organization Strategy and Compensation Strategy: A Question of Fit Competing through Globalization Japanese Companies Shift Emphasis from Seniority to Performance: Some Japanese Now Even Switch Companies A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: ESOPs: Who Benefits? HR in Small Business Notes 13 Employee Benefits Enter the World of Business: Work (and Family?) in Tech, Finance, and Consulting: Millennials Speak Up Introduction Reasons for Benefits Growth Benefits Programs Social Insurance (Legally Required) Private Group Insurance Retirement Pay for Time Not Worked Family-Friendly Policies EVIDENCE-BASED HR Managing Benefits: Employer Objectives and Strategies Surveys and Benchmarking Cost Control Competing through Environmental, Social, and Governance Practices Employers Become Health Care Providers Competing through Technology Alliances, Technology, and Virtual Care (Telemedicine) Integrity in Action Being a Contractor versus an Employee Competing through Globalization Improving Expatriate Access to Health Care Nature of the Workforce Communicating with Employees and Maximizing Benefits Value General Regulatory Issues Affordable Care Act Nondiscrimination Rules, Qualified Plans, and Tax Treatment Sex, Age, and Disability Monitoring Future Benefits Obligations A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Some Companies Want Employees (Back) at the Office HR in Small Business Notes PART 5 Special Topics in Human Resource Management 14 Collective Bargaining and Labor Relations Enter the World of Business: Collective Bargaining Comes to JetBlue Introduction The Labor Relations Framework Goals and Strategies Society Management Labor Unions Integrity in Action The Alliance for Bangladesh Worker Safety Union Structure, Administration, and Membership National And International Unions Local Unions American Federation of Labor and Congress of Industrial Organizations (AFL-CIO) Union Security Union Membership and Bargaining Power Legal Framework Concerted Activity Unfair Labor Practices—Employers Unfair Labor Practices—Labor Unions Enforcement Union and Management Interactions: Organizing Why Do Employees Join Unions? The Process and Legal Framework of Organizing Competing through Environmental, Social, and Governance Practices Representing Nonunion Employees in the Gig Economy Competing through Technology Worker Organizing and Competing Apps at Walmart Union and Management Interactions: Contract Negotiation The Negotiation Process Management’s Preparation for Negotiations Negotiation Stages and Tactics Bargaining Power, Impasses, and Impasse Resolution Management’s Willingness to Take a Strike Impasse Resolution Procedures: Alternatives to Strikes Union and Management Interactions: Contract Administration Grievance Procedure Cooperative Labor–Management Strategies Labor Relations Outcomes EVIDENCE-BASED HR Strikes Wages and Benefits Productivity Profits and Stock Performance The International Context Competing through Globalization France and Labor Reforms: President Macron Says He Does Not Plan to End Up As Did Louis XVI and Marie-Antoinette The Public Sector Nonunion Representation Systems A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Twinkies, HoHos, and Ding Dongs: No Treat for Labor Unions HR in Small Business Notes 15 Managing Human Resources Globally Enter the World of Business: Changing the Offshoring Game Introduction Current Global Changes European Union and “Brexit” United States–Mexico–Canada Trade Agreement The Growth of Asia General Agreement on Tariffs and Trade Factors Affecting HRM in Global Markets Culture Competing through Globalization Amazon Faces Integrity Issues in China EVIDENCE-BASED HR Is National Culture as Important as We Thought? Education–Human Capital Political–Legal System Competing through Technology The Need for Hybrid Skills Integrity in Action Scandal in South Korea Economic System Competing through Environmental, Social, and Governance Practices Company Solutions to the Environmental Challenge Managing Employees in a Global Context Types of International Employees Levels of Global Participation Managing Expatriates in Global Markets A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Huawei’s Culture HR in Small Business Notes 16 Strategically Managing the HRM Function Enter the World of Business: Rebuilding Wells Fargo Introduction Activities of HRM Strategic Management of the HRM Function Building an HR Strategy The Basic Process Involving Line Executives Characterizing HR Strategies Measuring HRM Effectiveness Audit Approach The Analytic Approach Improving HRM Effectiveness Restructuring to Improve HRM Effectiveness Outsourcing to Improve HRM Effectiveness Improving HRM Effectiveness through Process Redesign Competing through Technology Robots Are Now in Charge of Hiring Improving HRM Effectiveness through New Technologies—HRM Information Systems EVIDENCE-BASED HR The HR Crystal Ball: Predicting Who Might Leave The Future for HR Professionals Competing through Globalization IKEA Enters India The Role of the Chief Human Resource Officer Integrity in Action CBS’s CEO Needed CHRO Help Competing through Environmental, Social, and Governance Practices The CHRO’s Role in ESG A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Wells Fargo’s Recovery? HR in Small Business Notes Glossary Name and Company Index Subject Index