Human Resource Management

Description

The Ninth Edition of Human Resource Management: Gaining a Competitive Advantage was developed to teach students how to face and meet a variety of challenges within their organizations and how to gain a competitive advantage for their companies. This product represents a valuable approach to teaching human resource management for several reasons: The content draws from the diverse research, teaching, and consulting experiences of the four authors who have taught human resource management to undergraduates, MBA students, and experienced managers and professional employees.The teamwork approach gives a depth and breadth to the coverage that is not found in other texts.The content emphasizes how the HRM function, as well as the management of human resources, can help companies gain a competitive advantage.The content discusses current issues such as social networking, talent management, diversity, and employee engagement, all of which have a major impact on business and HRM practice.Strategic human resource management is introduced early in the book and integrated throughout the text.Examples of how new technologies are being used to improve the efficiency and effectiveness of HRM practices are presented.Examples of how companies are evaluating HRM practices to determine their value are discussed. Cover Title Copyright Preface Contents 1 Human Resource Management: Gaining a Competitive Advantage Enter the World of Business: Mars Incorporated: HR Practices Help Create Sweet Success Introduction What Responsibilities and Roles Do HR Departments Perform? Strategic Role of the HRM Function Demonstrating the Strategic Value of HR: HR Analytics and Evidence-Based HR The HRM Profession: Positions and Jobs Education and Experience Competencies and Behaviors Competitive Challenges Influencing Human Resource Management The Sustainability Challenge EVIDENCE-BASED HR Competing through Sustainability Volunteerism and Going Green Are Reaping Dividends for Employees, Communities, and the Environment Integrity in Action Leading a Turnaround Through People Practices The Global Challenge Competing through Globalization Bon or No Bon: Is It Better to Criticize or Adapt to a Country Culture? The Technology Challenge Competing through Technology Connectiveness Enhances HR Practices Meeting Competitive Challenges through HRM Practices Organization of This Book A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Yahoo says "Nope" to Working at Home HR in Small Business Notes PART 1 The Human Resource Environment 2 Strategic Human Resource Management Enter the World of Business: Samsung Rises Introduction What Is a Business Model? Gm's Attempt to Survive What Is Strategic Management? Competing Through Globalization GM in China Components of the Strategic Management Process Linkage Between HRM and the Strategic Management Process Role of HRM in Strategy Formulation Competing Through Technology The Risks of Technological Innovation Strategy Formulation Integrity in Action Samsung's Equal Opportunity Employment Strategy Implementation HRM Practices Strategic Types HRM Needs in Strategic Types EVIDENCE-BASED HR Directional Strategies Competing through Sustainability Sustainable Goal, Unsustainable Business Model Strategy Evaluation and Control The Role of Human Resources in Providing Strategic Competitive Advantage Emergent Strategies Enhancing Firm Competitiveness A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Is Dell Too Big for Michael Dell? HR in Small Business Notes 3 The Legal Environment: Equal Employment Opportunity and Safety Enter the World of Business: Walmart Legal Problems Introduction The Legal System in the United States Legislative Branch Executive Branch Judicial Branch Equal Employment Opportunity Constitutional Amendments Competing through Globalization i-Working Conditions Congressional Legislation Executive Orders Enforcement of Equal Employment Opportunity Equal Employment Opportunity Commission (EEOC) Office of Federal Contract Compliance Programs (OFCCP) Types of Discrimination Disparate Treatment Disparate Impact Pattern and Practice Reasonable Accommodation EVIDENCE-BASED HR Retaliation for Participation and Opposition Integrity in Action Inappropriate Relationship Leads to Ouster of Best Buy's CEO and Chairman Current Issues Regarding Diversity and Equal Employment Opportunity Sexual Harassment Affirmative Action and Reverse Discrimination Outcomes of the Americans with Disabilities Act Employee Safety Competing through Sustainability Protecting Workers in the Apparel Industry The Occupational Safety and Health Act (Osha) Safety Awareness Programs Competing through Technology Undercovers Work A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Brown v. Board of Education: A Bittersweet Birthday HR In Small Business Notes 4 The Analysis and Design of Work Enter the World of Business: Changes in Organizational Structure and Workflow Promote GM Revival Introduction Work-Flow Analysis and Organization Structure Work-Flow Analysis Competing through Technology Robots Attack Okun's Law Organization Structure Competing through Globalization Is it Time to Slow Down Fast Fashion? Job Analysis The Importance of Job Analysis The Importance of Job Analysis to Line Managers Job Analysis Information Integrity in Action Running Right While Running Coal Job Analysis Methods Dynamic Elements of Job Analysis Job Design Mechanistic Approach Motivational Approach Biological Approach Competing through Sustainability Concussions Threaten Viability of an American Institution Perceptual–Motor Approach Trade-Offs Among Different Approaches to Job Design A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Stretching the Job Description HR in Small Business Notes PART 2 Acquisition and Preparation of Human Resources 5 Human Resource Planning and Recruitment Enter the World of Business: Made in America: A Source of Competitive Advantage? Introduction The Human Resource Planning Process Forecasting Goal Setting and Strategic Planning Competing through Globalization Struggling to Find a Custom Fit in an Italian Town Program Implementation and Evaluation The Special Case of Affirmative Action Planning The Human Resource Recruitment Process Personnel Policies Competing through Sustainability Few Line Up for Jobs Abandoned by Immigrants RECRUITMENT SOURCES EVIDENCE-BASED HR Integrity in Action Anti-Poaching Agreements Spark Anti-Trust Lawsuits Competing through Technology Unlocking the Secrets of Applicant Tracking Systems Recruiters A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Short-Work Programs Buffer Workers and Firms Hr In Small Business Notes 6 Selection and Placement Enter the World of Business: The Minority Majority Introduction Selection Method Standards Reliability Validity Competing through Technology Our Hiring Manager Is an Algorithm Generalizability Utility EVIDENCE-BASED HR Legality Competing through Globalization "Pink Quotas" in Europe Types of Selection Methods Interviews References, Biographical Data, and Application Blanks Physical Ability Tests Cognitive Ability Tests Personality Inventories Competing through Sustainability When Do the Unemployed Become Unemployable? Work Samples Honesty Tests and Drug Tests Integrity in Action Local Politics and Hiring Collide for Contractors A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Secularism Is Considered Sacred in France HR in Small Business Notes 7 Training Enter the World of Business: Learning Opportunities for Employees Are No Accident at Farmers Insurance Group of Companies Introduction Training: Its Role in Continuous Learning and Competitive Advantage Designing Effective Formal Training Activities Needs Assessment Organizational Analysis Person Analysis Integrity in Action Connecting Learning to Business Leaders Task Analysis Ensuring Employees' Readiness For Training Creating A Learning Environment Competing through Sustainability Capitalizing on Available but Unrecognized Talent Ensuring Transfer of Training Selecting Training Methods Competing through Globalization Nissan's Virtual Classroom On-The-Job Training (OJT) Competing through Technology Using Social Media and Apps for Learning Advice for Choosing a Training Method Evaluating Training Programs EVIDENCE-BASED HR Special Training Issues Cross-Cultural Preparation Managing Workforce Diversity and Inclusion Onboarding and Socialization A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Training Leads to Clean Cars, Satisfied Customers, and Engaged Employees at Mike's Carwash Inc. HR in Small Business Notes PART 3 Assessment and Development of HRM 8 Performance Management Enter the World of Business: Performance Management Is About Work and How Work Gets Done Introduction The Practice of Performance Management The Process of Performance Management Purposes of Performance Management Strategic Purpose Integrity in Action Listening and Recognizing a Good Job: Key Performance Management Practices Modeled by Company Leaders Administrative Purpose Developmental Purpose Performance Measures Criteria Strategic Congruence Competing through Globalization A Mix of Metrics is Needed to Support Local and Company Performance Validity Reliability Acceptability Specificity Approaches to Measuring Performance The Comparative Approach The Attribute Approach The Behavioral Approach The Results Approach The Quality Approach Choosing a Source for Performance Information Managers Competing through Sustainability Connecticut Health Foundation Evaluates Performance from Different Perspectives to Insure It Meets Its Mission and Goals Peers Subordinates Self Customers EVIDENCE-BASED HR Use of Technology in Performance Management Competing through Technology Social Media Tools Help Make Performance Management a Daily Event Reducing Rater Errors, Politics, and Increasing Reliability and Validity of Ratings Performance Feedback The Manager's Role in an Effective Performance Feedback Process EVIDENCE-BASED HR What Managers Can Do to Diagnose Performance Problems and Manage Employees' Performance Diagnosing the Causes of Poor Performance Actions for Managing Employees' Performance Developing and Implementing a System That Follows Legal Guidelines A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Performance Management Helps Turn Around a Healthcare Organization HR in Small Business Notes 9 Employee Development Enter the World of Business: Development Helps ESPN Stay on Top of the Leaderboard Introduction The Relationship among Development, Training, and Careers Development and Training Development and Careers Development Planning Systems Approaches to Employee Development Competing through Technology Career Management and Leadership Development Is Served 24/7 at Intercontinental Hotel Group Formal Education EVIDENCE-BASED HR Assessment Job Experiences Interpersonal Relationships Special Issues in Employee Development Melting the Glass Ceiling Competing through Sustainabilty Patient Satisfaction Depends on Management Development Integrity in Action Mentoring Gone Awry Ends Rather than Helps Careers Succession Planning A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy: Managing People: Management Development Helps Fatten Chicken, Beef, and Pork Business HR in Small Business Notes 10 Employee Separation and Retention Enter the World of Business: "Churning" About to Heat Up Introduction Managing Involuntary Turnover Principles of Justice Progressive Discipline and Alternative Dispute Resolution Employee Assistance and Wellness Programs Outplacement Counseling Managing Voluntary Turnover Process of Job Withdrawal Integrity in Action Whistleblower or Traitor: The Role of HR in Making the Call Job Satisfaction And Job Withdrawal Sources of Job Dissatisfaction EVIDENCE BASED HR Competing through Globalization Riot Puts Spotlight on Working Conditions Competing through Sustainability Flextime: Has Its Time Come and Gone? Competing through Technology Didn't Your Boss Used to Be a Vacuum Cleaner? Measuring and Monitoring Job Satisfaction Survey-Feedback Interventions A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Heading for the Exit: Flight Attendant Becomes Hero HR in Small Business Notes PART 4 Compensation of Human Resources 11 Pay Structure Decisions Enter the World of Business: Deciding Where to Manufacture: The Role of Labor Costs Introduction Competing through Sustainability Working at Apple: Is Serving a 'Higher Purpose' Enough? Equity Theory and Fairness Developing Pay Levels Market Pressures Competing through Globalization How Much to Produce in China: Labor Costs, Productivity, and Managing Risks Employees as a Resource Deciding What to Pay Market Pay Surveys Competing through Technology When Does Paying More Pay Off: Using Big Data Developing a Job Structure Developing a Pay Structure Conflicts Between Market Pay Surveys and Job Evaluation Monitoring Compensation Costs Globalization, Geographic Region, and Pay Structures EVIDENCE-BASED HR The Importance of Process: Participation and Communication Participation Communication Current Challenges Problems with Job-Based Pay Structures Responses to Problems with Job-Based Pay Structures Can the U.S. Labor Force Compete? Executive Pay Government Regulation of Employee Compensation Equal Employment Opportunity Minimum Wage, Overtime, and Prevailing Wage Laws Integrity in Action When It Comes to Working Overtime, What Is Good for Workers? A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Reporting the Ratio of Executive Pay to Worker Pay: Is it Worth the Trouble? HR in Small Business Notes 12 Recognizing Employee Contributions with Pay Enter the World of Business: High Performance is Important (and So is How You Get There) Introduction How Does Pay Influence Individual Employees? Reinforcement Theory Expectancy Theory Agency Theory How Does Pay Influence Labor Force Composition? Pay for Performance Programs Incentive Intensity: Promise and Peril Merit Pay Competing through Technology Paying for 'Hot Skills': The Case of Information Technology Individual Incentives Profit Sharing and Ownership Competing through Sustainability Increasing Labor Cost Flexibility Using Profit Sharing EVIDENCE-BASED HR Gainsharing, Group Incentives, and Team Awards Balanced Scorecard Managerial and Executive Pay Process and Context Issues Integrity in Action Making Sure Executives Get Paid Only for Real Performance: The Role of Clawbacks Employee Participation in Decision Making Competing through Globalization Capping Executive Bonuses in Europe: Is it a Good Idea? Communication Pay and Process: Intertwined Effects Organization Strategy and Compensation Strategy: A Question of Fit A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: ESOPs: Who Benefits? HR in Small Business Notes 13 Employee Benefits Enter the World of Business: Controlling HealthCare Costs: Employers Turn to 'Carrots and Sticks' Introduction Reasons for Benefits Growth Benefits Programs Social Insurance (Legally Required) Private Group Insurance Competing through Technology Controlling Health Care Costs by Fighting Painkiller Abuse: Prescribing a Dose of High- Tech Algorithms Retirement Pay For Time Not Worked Family-Friendly Policies Managing Benefits: Employer Objectives and Strategies Surveys and Benchmarking Cost Control Competing through Sustainability Google Keeps Employees' Stomachs Happy, But Fit Too, Using Data Analytics Competing through Globalization Helping Employees Cope with 'Airpocalypse'n in China EVIDENCE-BASED HR Nature of the Workforce Communicating with Employees General Regulatory Issues Affordable Care Act Nondiscrimination Rules and Qualified Plans Sex, Age, and Disability Integrity in Action The Affordable Care Act: How Will Employers Respond? Monitoring Future Benefits Obligations A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: The Affordable Care Act—How Will Small Employers Respond? HR in Small Business Notes PART 5 Special Topics in Human Resource Management 14 Collective Bargaining and Labor Relations Enter the World of Business: Unions and Evolving Worker Rights in Low-Wage Countries Introduction The Labor Relations Framework Goals and Strategies Society Management Labor Unions Integrity in Action Who Pays for Cheap Clothing? EVIDENCE-BASED HR Union Structure, Administration, and Membership National and International Unions Local Unions American Federation of Labor and Congress of Industrial Organizations (Afl-Cio) Union Security Union Membership and Bargaining Power Legal Framework Unfair Labor Practices—Employers Unfair Labor Practices—Labor Unions Enforcement Union and Management Interactions: Organizing Why Do Employees Join Unions? The Process and Legal Framework of Organizing Union and Management Interactions: Contract Negotiation The Negotiation Process Management's Preparation for Negotiations Negotiation Stages and Tactics Bargaining Power, Impasses, and Impasse Resolution Competing through Technology Longshoremen and Automation: Competing Company and Worker Interests Management's Willingness to Take a Strike Impasse Resolution Procedures: Alternatives to Strikes Union and Management Interactions: Contract Administration Grievance Procedure New Labor–Management Strategies Competing through Globalization Renault Plays France against Spain in Hopes of Improving Production Costs and Flexibility Labor Relations Outcomes Strikes Wages and Benefits Productivity Profits and Stock Performance The International Context Competing through Sustainability Saving Multi-Employer Pensions: Employees Pay the Price The Public Sector Nonunion Representation Systems A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Twinkies, HoHos, and Ding Dongs: No Treat for Labor Unions HR in Small Business Notes 15 Managing Human Resources Globally Enter the World of Business: Smithfield Goes to China Introduction Current Global Changes European Union North American Free Trade Agreement The Growth of Asia General Agreement on Tariffs and Trade Factors Affecting HRM in Global Markets Culture Integrity in Action If It Quacks like an Ethical Leader . . . EVIDENCE-BASED HR Education–Human Capital Competing through Technology Brazil Becomes the Social Media Capital Competing through Globalization Apple Returns to the U.S. Political–Legal System Economic System Managing Employees in a Global Context Types of International Employees Levels of Global Participation Competing through Sustainability The Potential for Electric Cars Managing Expatriates In Global Markets A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: The Toyota Way to No. 1 HR in Small Business Notes 16 Strategically Managing the HRM Function Enter the World of Business: Googling HR Introduction Activities of HRM Strategic Management of the HRM Function Competing through Globalization When Is a Bribe a Bribe? Building an HR Strategy The Basic Process Involving Line Executives Characterizing HR Strategies Measuring HRM Effectiveness Approaches for Evaluating Effectiveness Improving HRM Effectiveness Restructuring to Improve HRM Effectiveness Outsourcing to Improve HRM Effectiveness Improving HRM Effectiveness through Process Redesign Improving HRM Effectiveness through Using New Technologies—HRM Information Systems Competing through Technology TD Bank Creates Internal Connections Software Applications for HRM Improving HRM Effectiveness through New Technologies—E-HRM Competing through Sustainability Electrolux Leads the Sustainable Way The Future for HR Professionals The Role of the Chief Human Resource Officer Integrity in Action MF Global's Illegal Transfer A Look Back Summary Key Terms Discussion Questions Self-Assessment Exercise Exercising Strategy Managing People: Saving Starbucks' Soul HR in Small Business Notes Glossary A B C D E F G H I J K L M N O P Q R S T U V W Photo Credits Name and Company Index A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Subject Index A B C D E F G H I J K L M N O P Q R S T U V W Y