Readymade Business Letters. Готовые деловые письма

Description

Kogan Page Ltd, 1986. — 176 р. — ISBN 1850911630, 978-1850911630.Практическое справочное руководство по написанию деловых писем на английском языке.This is a practical reference manual on the practice of writing business letters, covering everything from acceptances and acknowledgements to trade references and warning letters. The book provides specimen letters for various business situations, including financial correspondence, business proposals, product disputes and letters for recruitment, dismissal and redundancy.Business Letters — Their Place in Your OfficeWhy you write Letters, time and overhead costs Setting the tone How to Lay Out Your LetterPlanning your letter Greetings and farewells References The beginning, the middle, and the end Style and ContentThe cardinal rules Disputes and wrangles Functional and specialised lettersYour individual touch LettersAbusive letters Acceptances Acknowledgements Acquisitions Advertising Agents & Distributors Agreements Apology Applications Appointment Appraisal AuditBank correspondence Bank references Begging letters Business proposals, see Proposals Cancellations Catalogues Change of address Charity appeals Chasing letters ChristmasCirculars Collection, see Credit Control Complaints, making Complaints, answering Conditions, changes of Condolences Confirmation Congratulations Covering letters Credit assessment Credit control Credit, letters of Credit references, see Bank references Trade references Customer service Decease of colleague Defamatory letters Deferred payment Delays Delicate letters Delivery Direct mail Dismissal Disputes Distribution Distributors, see Agents & Distributors Employment, offers of Enquiries, making Enquiries, answering Estimates Euphemistic letters Export/Import Fan letters Follow-ups Foreign correspondence Goodwill Headhunting, brain picking and information exchanges Import, see Export/Import Insurance Invitations Late payment, see Deferred paymentLitigious letters Lost letters Love letters Mail order, see Circulars Direct mail Moratorium, see Deferred payment No thank you letters Offers Orders Order processing Premises Price increase Progress reportsProposals Quotations Recruitment RedundancyReferencesRefusals Rejections Reports Representation Requests Resignation Sales force Sales letters Shippers Staff letters Status enquiries Strong letters Takeovers, see Acquisitions Tenders Termination, see Dismissal Testimonial, see References Thank you letters Trade references Warning letters Zippy letters