ENGLISH

Quality

By Summers , Donna C S

Book information

Publisher
Pearson
ISBN
1292041781, 1269374508, 9781292041780, 9781269374507
Language
english
Format
PDF
Filesize
11 MB (11011396 bytes)
Series
Pearson custom library
Edition
Fifth edition, Pearson new international edition
Pages
ii, 541 pages: illustrations (black and white; 28
Time added
2020-11-29 04:23:19

Description

For courses in Quality, Quality Improvement and Quality Assurance. Filled with a wide-range of industry examples, this book takes an applied approach that teaches the why and how behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues. This edition offers a more global view and includes at least one service industry example per chapter. Expanded treatment is also given to multi-vari analysis and failure modes and effects analysis. With its combination of clear techniques and real-world illustrations, it shows explicitly how quality tools can be used to improve outputs, productivity, costs and safety.

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