ENGLISH

How to Resolve Conflicts at Work

By Florence M. Stone

Book information

Publisher
AMACOM
Year
1999
ISBN
0814479898, 9780814479896, 9780585019239
Open Library ID
OL11353641M
Language
english
Format
EPUB
Filesize
271 kB (277030 bytes)
Edition
1
Pages
\0
Time added
2011-08-31 04:54:40

Description

Conflict isn't all bad. But when it leads to bad decisions, confusion, hostility, or a host of other workplace ills, it's the worst thing that can happen to an assistant's career. This user-friendly, how-to book not only helps assistants work well with others, but also shows how to work cooperatively and resolve conflict before it gets out of control. They'll get down-to-earth, sensitive, practical advice on such matters as: * distinguishing personality conflicts from operational problems * knowing when it's OK to be angry * why "giving in" is seldom the right thing to do * specific advice for handling whiners, know-it-alls, manipulators, and other pain-in-the-neck types * building strong, productive relationships with supervisors and coworkers.

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