ENGLISH

Customer Experience: Future Trends and Insights

By Colin Shaw , Qaalfa Dibeehi , Steven Walden

Book information

Publisher
Palgrave Macmillan
Year
2010
ISBN
0230247814, 9780230247819
LCC
HF5415.5 .S532 2011
Google Books ID
dpa6-ZVKmfMC
Open Library ID
OL24808976M
Language
english
Format
PDF
Filesize
2 MB (1990242 bytes)
Edition
1
Pages
218\218
Orientation
yes
Scanned
no
Time added
2011-08-31 04:54:40

Description

The quality of customer experience has become more important in recent times as businesses struggle to differentiate themselves. But what are the emerging trends that businesses should focus on today? The authors explore the growing trends that progressive businesses need to understand to give themselves a competitive advantage.

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