Global Sourcing of Digital Services: Micro and Macro Perspectives: 11th Global Sourcing Workshop 2017, La Thuile, Italy, February 22-25, 2017, Revised Selected Papers

Description

This book constitutes revised selected papers from the 11th international Global Sourcing Workshop 2017, held in La Thuile, Italy, in February 2017. The 10 contributions included were carefully reviewed and selected from 45 submissions. The book offers a review of the key topics in sourcing of services, populated with practical frameworks that serve as a tool kit to students and managers. The range of topics covered in this book is wide and diverse, offering micro and macro perspectives on successful sourcing of services. Case studies from various organizations, industries and countries are used extensively throughout the book, giving it a unique position within the current literature offering. Front Matter ....Pages I-VII Services Offshoring: A Microfoundations Perspective (Ilias Gerogiannis, Angelika Zimmermann, Alex Wilson)....Pages 1-18 Motivation and Autonomy in Global Software Development (John Noll, Sarah Beecham, Abdur Razzak, Bob Richardson, Ann Barcomb, Ita Richardson)....Pages 19-38 Outsourcing 2.0: Towards an Innovation-Driven Process Model for Client-Vendor Relationships in Information Technology Outsourcing (Robert Linden, Nikolaus Schmidt, Christoph Rosenkranz)....Pages 39-64 Understanding the Modularization of Business Services: The Maturity of Firms in Bundling Services (Albert Plugge, Harry Bouwman)....Pages 65-80 Software Bots - The Next Frontier for Shared Services and Functional Excellence (Vipin K. Suri, Marianne Elia, Jos van Hillegersberg)....Pages 81-94 Capturing Stakeholder Engagement: CSR and Gender Equality in Global In-House Centres (Fay Davidson, John Wreford, Kevan Penter, Brian Perrin)....Pages 95-110 Cloud Readiness as an Enabler for Application Rationalization: A Survey in the Netherlands (Erik Beulen)....Pages 111-123 Management of Multi-cloud Computing (Paul Alpar, Ariana Polyviou)....Pages 124-137 The Digitisation Gestalt: A Case Study (Michelle Hurdle)....Pages 138-149 Formal Control, Social Control and Guanxi in IT Outsourcing: A Study in Chinese Firms (Wen Jiang)....Pages 150-161 Back Matter ....Pages 163-163