ENGLISH

Customer Care Excellence: How to Create an Effective Customer Focus

By Sarah Cook

Book information

Publisher
Kogan Page
Year
2008
ISBN
9780749450663, 0749450665
Open Library ID
OL10768878M
Language
english
Format
PDF
Filesize
1 MB (1416105 bytes)
Series
Customer Care Excellence: How to Create an Effective Customer Care
Pages
289\289
Topic
Education
Library
www.knigka.info
Time added
2010-02-18 13:16:04

Description

Книга Customer Care Excellence: How to Create an Effective Customer Focus Customer Care Excellence: How to Create an Effective Customer FocusКниги Бизнес книги Автор: Sarah Cook Год издания: 2008 Формат: pdf Издат.:Kogan Page Страниц: 280 Размер: 1,3 Мб ISBN: 0749450665 Язык: Английский0 (голосов: 0) Оценка:Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.

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