ENGLISH

Accounts, Excuses, and Apologies: Image Repair Theory and Research

By William L. Benoit

Book information

Publisher
State University of New York Press
Year
2015
ISBN
143845399X, 9781438453996
Language
english
Format
PDF
Filesize
1 MB (1175334 bytes)
Edition
2nd Edition
Pages
xii+154\168
Time added
2019-02-16 09:40:32

Description

In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. This fully updated edition of the 1994 volume investigates the situations in which threats to image arise and describes the image-repair strategies that may be used to help defuse these threats, such as denial and apology. The author reviews various theories on image repair, and extends prior research on the topic to include work on persuasion or attitude change. Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). New case studies include the British Petroleum oil spill in the Gulf of Mexico, Anthony Weiner, Lance Armstrong, Apple s apology to China over the iPhone, and Prime Minister David Cameron s apology for Bloody Sunday."

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