Supplier Management Handbook

Description

This Sixth Edition addresses the evolving role of the purchasing agent and discusses the future of customer-supplier relationships. Specifically, the book provides an overview of several basic supplier management issues including: specifications, record keeping, site inspection, measurement assurance, supplier rating, communications, ship-to-stock versus just-in-time, and data evaluation. This Handbook serves as a comprehensive resource for any quality professional needing to identify a step-by-step process for supplier certification, including how to do a service certification. Two certification approaches are described as well as how to conduct a supplier survey and evaluate a supplier’s product. Several chapters focus on specific supplier management applications including establishing effective quality control for the small supplier, procurement quality in the food industry, management of service suppliers, and software supplier management. Appendices include procurement quality definitions, audit guidelines, food industry associations, and federal government agencies involved with food safety. Content: Front Matter • Table of Contents 1. Why Procurement Quality? • 2. How Do You Appear to Your Suppliers? 3. Basic Issues: Specifications 4. Basic Issues: Record Keeping 5. Basic Issues: Site Inspection 6. Basic Issues: Measurement Assurance 7. Basic Issues: Supplier Rating • 8. Basic Issues: Communications 9. Basic Issues: From Ship-to-Stock to Just-in-Time • 10. Basic Issues: Data Evaluation 11. Supplier Certification 12. How to Conduct a Supplier Survey: Vendor - Vendee Technical Committee 13. How to Evaluate a Supplier's Product: Vendor - Vendee Technical Committee 14. How to Establish Effective Quality Control for the Small Supplier 15. Procurement Quality in the Food Industry 16. Management of Service Suppliers 17. Software Acquisition and Software Supplier Management Appendices • Bibliography and Suggested Reading Index