Mistreatment in the Workplace: Prevention and Resolution for Managers and Organizations

Description

Integrating findings from research and practice in order to make practical, evidence-based recommendations for preventing and addressing systemic workplace mistreatment, this book: Focuses on the recursive effects of mistreatment in organizations and how individual and organizational well-being can be enhanced by carefully-designed policies and procedures. Creates a complete picture by bringing together relevant research from fragmented fields such as organizational psychology, labor relations and labor economics. Enables you to identify best practices for resolving mistreatment occurrences, for creating a civil workforce, and preventing recursive mistreatment. Content: Chapter 1 Introduction (pages 1–9): Chapter 2 Concluding Mistreatment (pages 11–31): Chapter 3 Workplace Scanning for Potential, Nascent, and Existent Mistreatment Issues (pages 33–43): Chapter 4 Preventing Mistreatment through Workplace Practices (pages 45–77): Chapter 5 Getting Started on Designing Effective Dispute Resolution Systems (pages 79–88): Chapter 6 Dispute Resolution System Options (pages 89–121): Chapter 7 Contemporary Best Practices: State?of?the?Art Dispute Resolution Systems (pages 123–136): Chapter 8 Evaluating, Modifying, and Learning from Dispute Resolution Systems (pages 137–154): Chapter 9 Repairing or Addressing the Disputants' Relationship (pages 155–171): Chapter 10 Mistreatment Prevention and Resolution ? The Big Picture (pages 173–178):