ENGLISH

Building a lean service enterprise: reflections of a lean management practitioner

By Sarkar , Debashis

Book information

Publisher
CRC Press;Productivity Press
Year
2017
ISBN
978-1-4987-7959-3, 149877959X, 9781351722254, 1351722255
Language
english
Format
PDF
Filesize
9 MB (9217914 bytes)
Pages
286\287
Time added
2017-01-21 08:00:00
Service industries;Management.;Organizational effe

Description

This book provides an assorted set of reflections/lessons from the "trenches" of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know but many in journey of Lean transformation need to know). Lean has the ability to address a wide range of problems faced by service companies, such as: complexity reduction, sales force productivity enhancement, operations risk control, cost leadership, combining scale with flexibility, service excellence and improving employee morale and involvement. Many of the principles discussed in the book are based on the author's first-hand experience in Lean implementation.

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