Managing the Next Generation of Public Workers: A Public Solutions Handbook

Description

Managing the Next Generation of Public Workers is a fresh and energetic look at the changing climate of diversity in the public and nonprofit workplace. The workforce of the twenty-first century represents unparalleled complexity: Baby Boomers, GenX, GenY, and Millennials. Although that diversity may be challenging and often overwhelming for public managers, Madinah Hamidullah emphasizes the potential strengths that can be drawn from complex multigenerational relationships. This handbook offers public and nonprofit managers the tools necessary to address generational differences and questions such as: • How do the newer generations in the workplace differ on such fundamentals as work ethic, family values, and retirement horizons? • Are they recruited differently and do they expect a different mix of benefits—perhaps a better work-life balance as a tradeoff for a lower salary? • How can diverse, generational perspectives in the workplace add value by questioning old, traditional assumptions? • Will approaches to organizational decision making necessarily change as new generations take over? The book is for public and nonprofit managers who recognize the challenges of managing a multigenerational workforce, and are therefore seeking helpful insights. This volume is a roadmap not only for human resource (HR) managers, but for all managers who must address the complexities of the human condition—complexities that are complicated by the most rapid succession of workforce generations that we have yet seen. Cover Title Copyright Contents Series Editor’s Introduction 1. Introducing Generation Next Purpose of This Handbook Outline of the Handbook Managing Generations in the Workplace The Making of a Generation Responses to Managing Multiple Generations in the Workforce Moving Forward 2. The Future Workplace: Recruitment, Retention, Benefits, and Compensation Recruitment and Retention of Generation Next Recruitment and Retention and Lessons from Other Fields Generational Differences for Benefits and Work Values Work-Life Balance Telecommuting Points to Remember 3. Volunteering A Special Relationship: Baby Boomers and Millennials Volunteering for the Ages: Young Professionals, Teenagers, and Senior Programs Points to Remember 4. Communicating with Generation Next Personal and Lifestyle Characteristics by Generation Training and Learning Styles Attitudes Toward Communication Items to Consider When Communicating Points to Remember 5. Career Development for Next Generation Job Duration and Lifestyle Stability Cycle Turnover Women and Education: Changes with Time and Generation Organizational Commitment Generational Differences and Organizational Movement Why Do Workers Leave? Points to Remember 6. Nonprofit Leadership Succession Growth in Employment Movement Within an Organization Workforce Planning Career Development and Nonprofits Points to Remember 7. Undergraduate and Graduate Public Administration Education for the Next Generation Online Education Undergraduate Education Tufts University 1+4 Program: Combining Education and Service Combined Bachelors/MPA Programs Points to Remember 8. Social Media and Public and Nonprofit Organizations Government Use of Social Media in Emergencies Purposes of Using Social Media Gauging Success Nonprofit and Charitable Organization Usage Citizen Management Points to Remember 9. Changing Scope of Public Service Motivation Interest to Serve the Public Public to Personal Service Motivation Points to Remember 10. Next Generation and a New World View Diversity Current Condition of Jobs Policy Implications Closing Thoughts on Millennials Conclusion Points to Remember References About the Author Index