Resolving 21st Century Disputes: Best Practices for a Fast-Paced World

Description

New mental software will take millions of years to develop. In the meantime, you can vastly improve your ability to prevent and resolve disputes by learning more about Human Mind 1.0. Why is it ill-suited to 21st century disputes? How you can recognize and work around these shortcomings before trouble starts? This book is about universals: thought processes shared by every mentally healthy person regardless of gender, age, race, ethnicity, culture, level of education, and other characteristics. Differences do matter. Everyone is blessed with a unique blend of talents and inclinations. But as Maya Angelou has noted, "we are more alike my friends than we are unalike." The traits we have in common play a far greater role in getting us into and out of disputes than the variations that set us apart. Take this book personally. Keep asking yourself these questions: • When has someone behaved this way toward me? • When have I behaved this way toward someone else? • How could I handle this type of situation differently if it happens again? Keep practicing the skills you want to develop until they become second nature. No one has ever become a great golf, baseball, or tennis player simply by reading about how to swing a club, a bat, or a racquet. Mastery emerges from doing your best, noticing what is not working, adjusting accordingly, and vigorously weeding out bad habits—both old and new. Conflict resolution is no different. Education is the dawn of a lifetime journey.