ENGLISH

The Complete Idiot's Guide to Verbal Self-Defense

By Glass L.

Book information

Publisher
Alpha
Year
1999
ISBN
0028627415, 9780028627410
LCC
9812 BOOK NOT YET IN LC
Open Library ID
OL23271544M
Language
english
Format
PDF
Filesize
21 MB (22082406 bytes)
Pages
559\559
Topic
Psychology
Library
mexmat
Time added
2009-07-20 03:45:11
Библиотека;Самосовершенствование;Владение речью и

Description

In this confidence-boosting guide, readers learn that they never have to feel powerless in a verbal encounter again with a mate, colleague, relative, or friend. Features tips on how to listen and speak more effectively, use language that reduces tension, and exit an argument gracefully. Readers learn how to respond to criticism, and how to deliver negative messages of their own in a controlled style that doesnt sacrifice their dignity. Loaded with advice on keeping arguments from escalating; saying soothing things to calm an irate person down; and handling those tricky relationship disputes.

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