Delivering Benefit Technical Leadership Capabilities

Description

Cover -- Copyright Page -- CONTENTS -- LIST OF FIGURES -- ABOUT THE AUTHORS -- FOREWORD -- ACKNOWLEDGEMENTS -- PREFACE -- 1 UNDERSTANDING YOUR CUSTOMERS: HOW TO TRULY DELIGHT THEM -- WHY IS THIS IMPORTANT? -- THE IMPACT OF THE ISSUE -- MAKING SENSE OF IT ALL -- PRACTICAL ADVICE -- THINGS FOR YOU TO WORK ON NOW -- FURTHER FOOD FOR THE CURIOUS -- 2 SEEING THE BIG PICTURE AND THINKING STRATEGICALLY -- WHY IS THIS IMPORTANT? -- THE IMPACT OF THE ISSUE -- MAKING SENSE OF IT ALL -- PRACTICAL ADVICE -- THINGS FOR YOU TO WORK ON NOW -- FURTHER FOOD FOR THE CURIOUS -- 3 SEEING NEW OPPORTUNITIES AND RECOGNISING THE UNEXPECTED BEFORE IT HAPPENS -- WHY IS THIS IMPORTANT? -- THE IMPACT OF THE ISSUE -- MAKING SENSE OF IT ALL -- PRACTICAL ADVICE -- THINGS FOR YOU TO WORK ON NOW -- FURTHER FOOD FOR THE CURIOUS -- 4 BUILDING A SPIRIT OF INNOVATION -- WHY IS THIS IMPORTANT? -- THE IMPACT OF THE ISSUE -- MAKING SENSE OF IT ALL -- PRACTICAL ADVICE -- THINGS FOR YOU TO WORK ON NOW -- FURTHER FOOD FOR THE CURIOUS -- 5 BEING SEEN AS SOMEONE WHO HELPS CHANGE TO HAPPEN -- WHY IS THIS IMPORTANT? -- THE IMPACT OF THE ISSUE -- MAKING SENSE OF IT ALL -- PRACTICAL ADVICE -- THINGS FOR YOU TO WORK ON NOW -- FURTHER FOOD FOR THE CURIOUS -- 6 HELPING YOUR TEAM TO COPE WITH THE RIGOURS OF CHANGE -- WHY IS THIS IMPORTANT? -- THE IMPACT OF THE ISSUE -- MAKING SENSE OF IT ALL -- PRACTICAL ADVICE -- THINGS FOR YOU TO WORK ON NOW -- FURTHER FOOD FOR THE CURIOUS -- BIBLIOGRAPHY -- INDEX -- Back Cover In this book, management experts Brian Sutton and Robina Chatham describe six management techniques to help you develop your leadership capabilities and deliver benefit to your customers, team and organisation. With real life examples, tips and mini exercises, you'll also boost your soft skills as you improve your professional value  Read more... Abstract: In this book, management experts Brian Sutton and Robina Chatham describe six management techniques to help you develop your leadership capabilities and deliver benefit to your customers, team and organisation. With real life examples, tips and mini exercises, you'll also boost your soft skills as you improve your professional value.  Read more... Content: 1. Understanding Your Customers: How To Truly Delight Them2. Seeing the Big Picture and Thinking Strategically3. Seeing New Opportunities and Recognising The Unexpected Before It Happens4. Building A Spirit of Innovation5. Being Seen As Someone Who Helps Change To Happen6. Helping Your Team To Cope With The Rigours of Change