Dunn and Haimann's Healthcare Management

Description

Healthcare organizations strive to keep pace with breakthroughs in medical science and technology, transparency of service outcomes, an educated customer base, global health threats, and federal regulations. As these elements continue to evolve, organizations are tasked with employing well-trained, dynamic healthcare managers to lead in a time of perpetual transformation. Dunn & Haimann's Healthcare Management provides a definitive overview of healthcare management, organized around five primary functions: planning, organizing, staffing, influencing, and controlling. The book ties these primary functions together through clear explanations of management theories, tools, and other foundational information. It also explores the role of supervisors, behavioral factors, and generational stimuli that motivate employees within the conceptual framework of managing. New features at the end of most chapters, including additional readings, classroom activities, and case study recommendations, reinforce the concepts presented. A healthcare system will always be better positioned to grow and adapt if its managers have mastered the primary functions covered in this book. BRIEF CONTENTS Part 1: Stepping Into Management Chapter 1: The Supervisor's Job, Roles, Functions, and Authority Chapter 2: The Theories and History of Management Part II: Connective Processes Chapter 3: Decision Making Chapter 4: Coordinating Organizational Activities Chapter 5: Communicating Chapter 6: Legal Aspects of the Healthcare Setting Chapter 7: Emerging Influences in Healthcare Part III: Planning Chapter 8: Managerial Planning Chapter 9: Tactical Considerations in Planning Chapter 10: Planning Tools Chapter 11: Time Management Techniques Part IV: Organizing Chapter 12: Fundamental Concepts of Organizing Chapter 13: Division of Work and Departmentalization Chapter 14: Delegation of Authority Chapter 15: Process and Quality Improvement and the Effect on Reorganization Chapter 16: Committees as an Organizational Tool Chapter 17: The Informal Organization Part V: Staffing: Human Resources Management Chapter 18: The Staffing Process Chapter 19: The Selection Process Chapter 20: Performance Appraisals and Position Changes Part VI: Influencing Chapter 21: Giving Directives and Managing Change Chapter 22: Motivation Chapter 23: Morale Chapter 24: Discipline Chapter 25: Leadership Part VII: Controlling Chapter 26: Fundamentals of Control and the Controlling Function Chapter 27: Budgeting Part VIII: Labor Relations Chapter 28: The Labor Union and the Supervisor Chapter 29: Handling Grievances Glossary Reference Index About the Author