The Future of Indian Banking

Description

The book looks at the issues Indian banks are facing, pre- and post-pandemic. Technology, big data, and use of artificial intelligence are slowly influencing not merely management practices but are also changing customer demands and methods of operation. Obviously newer risks problems like cybercrimes, remote working, disruptions in operations are aggravating the situation. Authors in the book recommend a hard relook at the bank business model. Preface Contents List of Figures List of Tables Chapter 1: The Impact of the Pandemic Part I The Global Scenario The Pandemic Impact The Path Ahead World Bank Part II Measures in India Part III Bibliography Chapter 2: State of the Financial System: Strengths and Weaknesses Financial System Structure State of Banks’ Finances Government Infusion of Capital Bank Frauds: A Broad Picture Debt Restructuring and Recovery: The Legal Remedies The Insolvency and Bankruptcy Code Regulatory Aspects, Use of Stress Test for Soundness Suggestions and Recommendations for Immediate Response Critical Evaluation of Bankers Conclusion Bibliography Chapter 3: Socio-Political and Technology Aspects Big Data Big Data Analytics Big Data Implementation: Review of Best Practices Cloud Computing Artificial Intelligence (AI) and Machine Learning (ML) Rise of AI in Financial Services Augmented and Virtual Reality Bibliography Chapter 4: Reimagining Banking The New Normal: New Business Model for Banks Open Banking Digital Banking Bibliography Chapter 5: Banking: New Frontiers E-Banking Facilities for Senior Citizens Bibliography Chapter 6: Cyber Crimes and Laws The Criminals Motivation for Crime Cyber Crimes Precautions at the Scene of Crime Data Protection Data Diddling Data Leakage Data Spying The Laws Bibliography Chapter 7: Cyber Risk Management Part I State of Cyber Risk Assessment Cyber Security Maturity Risk Profile Part II Part III Current Developments Part IV The Regulatory Guidance Basel Committee on Banking Supervision Bank of England: CBEST Testing Overview Conclusion Bibliography Chapter 8: Digital Marketing Interactive Teller Machines Service Terminals Interactive Digital Walls What Does the Future Hold? Bibliography Chapter 9: HR Digitized Part I Keeping Innovation Engine Running Forces Driving Digitization HR Challenges in Banking Making the Promise Come True Digital HR Transformation from Traditional to Digital Agile Service Design Customer Experience Application and Machine Intelligence Innovation Culture in HR Technology Tools KPI Decided on Cost and Budget Initiative Setting Up of HR Strategy Managing HR by Customer Experience The Future Talent in Banking Conclusion Part II Digitized HR Unlocking the Potential HR Planning and Development Recruitment and Selection Development of Required Manpower Bibliography Chapter 10: Risk Management Inadequacy of Risk Estimation Models Centralized Approach Towards Risk Management Conclusion Bibliography Chapter 11: Regulation Regulating the Financial Systems Part I: Government Borrowing Part II: Reconsidering the Role of Central Banks Digitalization International Adequacy Standards Foreign Branches of Indian Banks Plan for Regulators RBI Independence Central Bank Autonomy Politics of Monetary Policy Bibliography Index