Contemporary Research on Management and Business

Description

This book contains 74 selected papers presented at the 5th International Seminar of Contemporary Research on Business and Management (ISCRBM 2021), which was organized by the Alliance of Indonesian Master of Management Program (APMMI) and held in Jakarta, Indonesia on 18 December 2021. This online conference was hosted by the Master of Management Program of Indonesia University. This year, ISCRBM focused on research related to driving sustainable business through innovation. Business has had to deal with the Covid-19 pandemic, so a new approach towards managing business to survive competition is indispensable. Innovation is the key for all organizations in surviving in the new normal and beyond. The Seminar aimed to provide a forum for leading scholars, academics, researchers, and practitioners in the business and management area to reflect on the issues, challenges and opportunities, and to share the latest innovative research and best practices. This seminar brought together participants to exchange ideas on the future development of management disciplines: human resource, marketing, operation, finance, strategic management and entrepreneurship. Cover Title Page Copyright Page Table of contents Background Preface from the chair committee of ISCRBM 2021 Acknowledgements Advisory board Scientific committee Conference committee Student perception on university brand equity during pandemics 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODOLOGIES 4 RESULTS 5 DISCUSSION AND CONCLUSIONS 6 IMPLICATIONS DAN LIMITATION REFERENCES Determinant of cash holdings from Indonesian public non-financial firms during Coronavirus-19 pandemic 1 INTRODUCTION 2 DATA AND EMPIRICAL DESIGN 3 RESULTS AND DISCUSSIONS 4 CONCLUSION REFERENCES The influence of DKI Jakarta large scale social restriction (PSBB) policy on the Indonesia sharia stock index (ISSI): An event study 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODS 4 RESULT 5 CONCLUSION 6 LIMITATIONS AND FUTURE RESEARCH RECOMMENDATION REFERENCES Customer satisfaction analysis of PT pupuk Indonesia procurement centralization program using customer satisfaction index (CSI) and importance performance analysis (IPA) method 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODOLOGY 4 RESULTS AND DISCUSSION 5 CONCLUSION AND IMPLICATION REFERENCES Investor perception analysis on priority benefits of corporate income tax incentives in Indonesia 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODS 4 RESULT AND DISCUSSION 5 CONCLUSION, IMPLICATION, AND LIMITATION REFERENCES Overconfidence of Indonesian millennial investors’ behavior during pandemic 1 INTRODUCTION 2 LITERATURE STUDY 3 METHODOLOGY 4 DATA COLLECTION AND ANALYSIS 5 CONCLUSION REFERENCES The development of fortified salt marketing model as a leading product of Madura Island 1 INTRODUCTION 2 LITERATURE REVIEW 3 RESEARCH METHODS 4 RESULT AND DISCUSSION 5 CONCLUSION REFERENCES The effect of overall e-service quality on repurchase intention, word of mouth and site revisit of local fashion brand customers 1 INTRODUCTION 2 LITERATURE REVIEWS 3 METHODS 4 RESULTS 5 CONCLUSION REFERENCES The influence of creativity and innovation on small and medium enterprises’ (SMEs) performance during the COVID-19 pandemic: A systematic review 1 INTRODUCTION 2 THEORETICAL BACKGROUNDS 3 METHODS 4 RESULTS AND DISCUSSIONS 5 CONCLUSIONS REFERENCES Capturing employee voice through social media Instagram during COVID-19 pandemic 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHOD 4 DISCUSSIONS 5 CONCLUSIONS REFERENCES Twitter sentiment analysis for price and transaction volume changes in the cryptocurrency market 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODOLOGY 4 ANALYSIS AND DISCUSSION 5 CONCLUSION REFERENCES The role of social presence towards product and restaurant evaluation in online food delivery services 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODOLOGY 4 RESULTS 5 CONCLUSION REFERENCES The impact of beverage vessel and sugar related-knowledge on single-serve beverages purchase intention in convenience stores 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODOLOGY 4 RESULTS 5 DISCUSSION AND IMPLICATIONS REFERENCES The effect of brand engagement and brand love upon overall brand equity and repurchase intention: Case study on smartphone brands in Indonesian millennials 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHOD 4 RESULT 5 ANALYSIS AND DISCUSSION 6 CONCLUSIONS AND LIMITATIONS REFERENCES The effect of COVID-19 confirmed cases and deaths, lockdown policies, and vaccinations on stock return and volatility in Indones 1 INTRODUCTION 2 LITERATURE REVIEW 3 RESEARCH METHOD 4 RESULTS AND DISCUSSION 5 CONCLUSION AND IMPLICATION REFERENCES Post-pandemic tourism resiliency: Lesson from Bali leadership capacities 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODOLOGY 4 RESULT AND DISCUSSION 5 CONCLUSION REFERENCES The correlation between spare parts planning systems with the inventory level at PT Petrokimia Gresik 1 INTRODUCTION 2 METHOD 3 RESULTS 4 CONCLUSION 5 PERSONAL INFORMATION REFERENCES The effect of brand personality dimensions on self congruity and functional congruity on brand attitude: A study of Jaklingko users 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODOLOGY 4 DISCUSSION 5 CONCLUSION REFERENCES The role of government support in entrepreneurs’ success in the context of micro and small enterprises in Surabaya 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODS 4 RESULTS AND DISCUSSION 5 CONCLUSIONS, RECOMMENDATIONS, AND LIMITATIONS REFERENCES Waste reduction in the production process of Urea 1A plant of PT Petrokimia Gresik with applications of FMEA and root cause analysis 1 PRELIMINARY 2 LITERATURE REVIEW 3 DATA ANALYSIS AND RESULT 4 CONCLUSIONS REFERENCES Procurement quality improvement using Lean Six Sigma and MAFMA at PT Petrokimia Gresik 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODOLOGY 4 RESULT AND DISCUSSION 5 CONCLUSION REFERENCES Analysis of market shaping framework as a strategy in response to the COVID-19 pandemic in Indonesia 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODS 4 RESULTS 5 CONCLUSIONS REFERENCES Financial performance impact on capital structure: Study on construction companies and transportation infrastructure companies in ASEAN-5 countries 2011–2019 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODOLOGY 4 RESULTS 5 CONCLUSION REFERENCES State ownership, soft-budget constraints, and cash holding: Empirical studies on state owned enterprises in Indonesia 1 INTRODUCTION 2 DATA 3 DETERMINANTS OF CASH HOLDING AND SOFT-BUDGET CONSTRAINTS 4 CONCLUSIONS REFERENCES Implementation study of procurement plan consolidation to increase bargaining power of tenders and availability of long-term contracts: Case study on procurement of fabrication services at PT Petrokimia Gresik 1 INTRODUCTION 2 EMPIRICAL FRAMEWORKS 3 IMPLEMENTATIONS 4 RESULTS REFERENCES Probolinggo port performance measurement using balanced scorecard 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODOLOGY 4 RESULT AND DISCUSSION 5 CONCLUSION REFERENCES Implications of burnout and work–life balance towards turnover intention mediated by job satisfaction at a startup company 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODOLOGY 4 RESULT 5 CONCLUSION REFERENCES Job demands–control and work–family conflict on public servant’s performance 1 INTRODUCTION 2 LITERATURE REVIEW 3 RESEARCH METHOD 4 RESULTS AND DISCUSSION 5 CONCLUSION AND SUGGESTIONS REFERENCES The effects of gendered marketing on brand perception and purchase intention 1 INTRODUCTION 2 LITERATURE REVIEW 3 STUDY METHOD 4 RESULTS 5 CONCLUSIONS REFERENCES The impact of country-of-origin image and perceived brand prestige on perceived product quality, consumers’ purchase intention of Korean skincare in Indonesia with consumer ethnocentrism as a moderating variable 1 INTRODUCTION 2 LITERATURE REVIEW 3 RESEARCH METHODS 4 FINDINGS AND DISCUSSION 5 CONCLUSION REFERENCES Reducing the quality deviation in Phosphogypsum pH by creating advance washing system in PT Petrokimia Gresik (Phosphoric acid plant) 1 PRELIMINARY 2 CAUSE IDENTIFICATION 3 PLANNING AND IMPLEMENTING IMPROVEMENTS 4 RESULTS REFERENCES Work–life balance in the public sector: The effect of work from home and work engagement 1 INTRODUCTION 2 LITERATURE REVIEW AND HYPOTHESES 3 DATA AND METHOD 4 RESULTS AND DISCUSSION 5 CONCLUSION AND SUGGESTION REFERENCES The role of marketing 4.0 elements, customer satisfaction, loyalty intentions, and religious brand preference among Indonesian Muslim woman customers of local modest fashion brands 1 INTRODUCTION 2 LITERATURE REVIEW 3 RESEARCH METHOD 4 RESULTS AND CONCLUSIONS REFERENCES “Incorrect pills”: Civil servants’ perspectives on delayering and specialization in Indonesian public sector 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHOD 4 RESULTS AND DISCUSSION 5 CONCLUSION REFERENCES The impact of cross-channel integration at mobile operator on customer’s purchase behavior as a path toward Omnichannel strategy: A case study using data analytics in Telkomsel 1 INTRODUCTION 2 LITERATURE REVIEW 3 RESEARCH METHODOLOGY 4 RESULT AND DISCUSSION 5 CONCLUSION, IMPLICATION, AND FUTURE RESEARCH REFERENCES Effects of work environment and job characteristics on the turnover intention of millennial generation in Indonesia: The mediating role of work engagement 1 INTRODUCTION 2 LITERATURE REVIEW 3 RESEARCH METHODS 4 RESEARCH RESULT 5 CONCLUSION REFERENCES The impact of COVID-19 on investors’ herding behavior in the ASEAN-5 stock market 1 INTRODUCTION 2 LITERATURE REVIEW 3 DATA AND METHODOLOGY 4 EMPIRICAL ANALYSIS 5 CONCLUSION AND MANAGERIAL IMPLICATION REFERENCES Assessing the impact of transformational leadership, overall justice on individual readiness for change through perceived organizational support: Test of moderating role of perceived organizational competence 1 INTRODUCTION 2 LITERATURE REVIEW AND HYPOTHESIS 3 RESEARCH METHOD 4 RESULTS 5 DISCUSSION, THEORETICAL AND MANAGERIAL IMPLICATION, ANDCONCLUSION REFERENCES Dimensions of Islamic business coaches’ role: A second order confirmatory factor analysis (CFA) 1 INTRODUCTION 2 METHODOLOGY OF THE STUDY 3 FINDING OF THE STUDY 4 CONCLUSION REFERENCES Transparent communication, transformational leadership, public sector employees’ openness to change, and the role of anxiety as mediator 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODS 4 RESULTS AND DISCUSSION 5 CONCLUSION REFERENCES The impact of working capital management on firm performance and corporate investment 1 INTRODUCTION 2 LITERATURE REVIEW 3 RESEARCH METHODOLOGY 4 RESULTS 5 CONCLUSIONS REFERENCES The effect of flow to visit intention moderated by perceived awareness of safe travel campaign 1 INTRODUCTION 2 LITERATURE REVIEW 3 RESEARCH METHOD 4 RESEARCH RESULT AND DISCUSSION 5 CONCLUSION 6 LIMITATIONS AND RECOMMENDATION FOR FUTURE RESEARCH REFERENCES Effects of subjective norms and restaurant’s precautionary measures on the intention to revisit full-service restaurants post COVID-19 pandemic 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODOLOGY 4 RESULTS 5 CONCLUSIONS REFERENCES The role of experiential marketing, destination brand image, and halal tourism products on tourists’ revisit decision in halal tourism village 1 INTRODUCTION 2 RESEARCH MODEL AND HYPOTHESIS 3 RESEARCH METHODOLOGY 4 RESULTS AND DISCUSSIONS 5 DISCUSSION 6 CONCLUSION REFERENCES Liquidity, CEO education, and profitability among consumer goods companies in Indonesia 1 INTRODUCTION 2 LITERATURE REVIEW 3 RESEARCH METHODOLOGY 4 RESULTS 5 CONCLUSION REFERENCES E-prakerin redesign as a solution to short-term internship program during the COVID-19 pandemic 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODOLOGY 4 RESULTS AND DISCUSSION 5 CONCLUSION REFERENCES Financial inclusion and its impact on performance of MSMEs with efficiency and financial flexibility as mediation: Empirical evidence from Malang city 1 INTRODUCTION 2 RESEARCH METHODS 3 RESULT AND DISCUSSION 4 CONCLUSIONS REFERENCES The effect of workplace ostracism and employee silence on task performance with perceived stress as mediation variable 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODOLOGY 4 RESULTS AND DISCUSSION 5 CONCLUSIONS REFERENCES Will the VAT-easing encourage willingness for car loans amid the pandemic? 1 INTRODUCTION 2 THEORETICAL BASIS 3 METHODS 4 RESULTS AND DISCUSSION 5 CONCLUSION REFERENCES Systemic risk analysis in the banking industry in Indonesia during the COVID-19 pandemic 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODS 4 RESULTS 5 CONCLUSIONS REFERENCES Long-run relationship of prime lending rate toward reference rate of monetary authority in Indonesia 1 INTRODUCTION 2 REFERENCE RATE AND PRIME LENDING RATE IN INDONESIA 3 LITERATURE REVIEW 4 DATA COLLECTION 5 MODEL SPECIFICATION 6 RESEARCH FINDINGS 7 POLICY IMPLICATIONS REFERENCES Increasing visit intention to a destination using viewers’ engagement through film: Moderating effect of various media usage 1 INTRODUCTION 2 THEORETICAL FRAMEWORK 3 METHODOLOGY 4 RESULTS AND DISCUSSION 5 CONCLUSION REFERENCES Improvement of bid project process with digitalization through e-procurement system (case study in PT. Petrokimia Gresik) 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODOLOGY 4 ANALYSIS AND RESULTS 5 CONCLUSIONS REFERENCES Volatility spillover in stock market, foreign exchange, and bond market in Asia 1 INTRODUCTION 2 RESEARCH METHODS 3 RESULTS 4 CONCLUSION REFERENCES The role of social media marketing and environmental knowledge on green skincare purchase intention 1 INTRODUCTION 2 THEORETICAL FRAMEWORK 3 METHODS 4 DATA ANALYSIS RESULTS AND DISCUSSION 5 CONCLUSIONS REFERENCES The effect of the information technology implementation on organizational performance in manufacturing companies 1 INTRODUCTION 2 RESEARCH METHOD 3 RESEARCH ANALYSIS AND DISCUSSION 4 CONCLUSION REFERENCES The influence of product innovation on customer engagement through customer experience and customer value of OVO users 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODS 4 RESULTS AND DISCUSSIONS 5 CONCLUSION REFERENCES Relations between trade volume and frequency of domestic investors with stock volatility: Analysis before and during the COVID-19 pandemic 1 INTRODUCTION 2 LITERATURE REVIEW 3 RESEARCH METHODOLOGY 4 RESULT 5 DISCUSSION 6 CONCLUSION REFERENCES Intention to use E-wallet during the COVID-19 pandemic in Indonesia 1 INTRODUCTION 2 LITERATURE REVIEW AND HYPOTHESES 3 RESEARCH METHOD 4 RESULT, DISCUSSION AND CONCLUSION REFERENCES Internal branding process on building brand identity at ABD University 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODS 4 RESULT 5 CONCLUSION 6 LIMITATIONS AND FUTURE RESEARCH RECOMMENDATIONS REFERENCES Online Islamic peer-to-peer lending practices in Indonesia (case study of PT Ammana) 1 INTRODUCTION 2 LITERATURE REVIEW 3 RESEARCH METHODS 4 RESULTS, DISCUSSION, AND CONCLUSION REFERENCES Evaluation of determining the coverage value of company assets using risk-based insurance approach (case study: Development project at PT Petrokimia Gresik) 1 INTRODUCTION 2 THEORETICAL BASE 3 METHODOLOGY 4 RESULT 5 CONCLUSION AND RECOMMENDATION REFERENCES Usage of on-the-job training application to increase the effectiveness of monitoring and control in pandemic era 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHOD 4 RESULT 5 CONCLUSIONS REFERENCES Analysis acceptance and use of CeLOE learning management system (LMS) Telkom University using unified theory of acceptance and use of technology (UTAUT) and Delone-McLean Model 1 INTRODUCTION 2 LITERATURE REVIEW 3 RESEARCH FRAMEWORK 4 RESEARCH METHODOLOGY 5 RESULT AND CONCLUSION REFERENCES Analysis of fertilizer use behavior by organic farmers: A case study in java and bali 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODOLOGY 4 RESULTS 5 CONCLUSION 6 LIMITATIONS AND RECOMMENDATIONS FOR FUTURE STUDY REFERENCES The acceptance of digital payment methods across micro, small and medium enterprises in kediri regency 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODOLOGY 4 RESULT AND DISCUSSION 5 CONCLUSION REFERENCES The influence of pharmaceutical service quality toward pharmacy customer satisfaction in Ngemplak district 1 INTRODUCTION 2 METHOD 3 RESULT AND DISCUSSION 4 CONCLUSION REFERENCES Impact of triple-A and supply chain orientation on financial performance 1 INTRODUCTION 2 LITERATURE REVIEW AND HYPOTHESES DEVELOPMENT 3 RESEARCH METHODOLOGY 4 RESULT 5 CONCLUSION REFERENCES The effect of brand experience on consumer-based brand equity development in online transportation applications in Indonesia: Mediation of emotional brand attachment 1 INTRODUCTION 2 LITERATUR REVIEW 3 METHOD 4 RESULT AND ANALYSIS 5 CONCLUSION REFERENCES Antecedents of intention to visit Riau Island through the role of tourist satisfaction 1 INTRODUCTION 2 LITERATURE REVIEW AND HYPOTHESES DEVELOPMENT 3 METHODOLOGY 4 RESULTS AND ANALYSIS 5 CONCLUSIONS, IMPLICATIONS AND SUGGESTIONS REFERENCES Multigenerational travel: A qualitative study of holiday decision making process of Indonesian family 1 INTRODUCTION 2 LITERATURE REVIEW 3 METHODS 4 RESULTS AND DISCUSSIONS 5 CONCLUSION REFERENCES Motivation to work on employee performance (survey at RSUD R. Syamsudin, SH-Sukabumi) 1 INTRODUCTION 2 RESEARCH METHODOLOGY 3 RESULTS AND DISCUSSIONS 4 CONCLUSIONS AND SUGGESTIONS 5 SUGGESTION REFERENCES A phenomenological investigation of career stagnation among Indonesian women 1 INTRODUCTION 2 LITERATURE REVIEW 3 RESEARCH METHOD 4 FINDINGS 5 CONCLUSION REFERENCES The effect of promotions and consumer trust on customer loyalty through customer satisfaction of the shopee application (study on STIESIA students Surabaya) 1 INTRODUCTION 2 THEORETICAL REVIEW, HYPOTHESES DEVELOPMENT, AND RESEARCHMETHODS 3 ANALYSIS AND DISCUSSION 4 CONCLUSION AND SUGGESTIONS REFERENCES Author index