Information Services Today

Description

This second edition of Information Services Today: An Introduction demonstrates the ever-changing landscape of information services today and the need to re-evaluate curriculum, competency training, and one’s personal learning network in order to stay abreast of current trends and issues, and more significantly, remain competent to address the changing user needs of the information community. Specifically, the book - provides a thorough introduction, history, and overall state of the field, - gives a diverse and global perspective of what it means to be a library and information professional today, - addresses why information organizations and information and technological literacy are more important today than ever before, - discusses how technology has influenced the ways that information professionals provide information resources and services in today’s digital environment, - highlights current issues and trends and provides expert insight into emerging challenges, innovations, and opportunities for the future, and, - identifies career management strategies and leadership opportunities in the information profession. The new edition features chapter updates to address changes in information services, introducing new topics such as strategic planning, change management, design thinking, advocacy, and data management and analysis, and includes new contributing authors. The book begins with an overview of libraries and their transformation as information and technological hubs within their local and digital communities. It covers the various specializations within the field – emphasizing the exciting yet complex roles and opportunities for information professionals in a variety of information environments. With that foundation in place, it presents the fundamentals of information services, delves into management skills needed by information professionals today, and explores emerging issues related to the rapid development of new technologies. The book addresses how libraries and information centers serve different kinds of communities, highlighting the unique needs of increasingly diverse users and how information organizations and information professional’s work to fulfill those needs. This book provokes discussion, critical thinking, and interaction to facilitate the learning process. The content and supplemental materials – discussion questions, rich sets of online accessible materials, multimedia webcast interviews featuring authors from this book discussing the trends and issues in their respective areas, and chapter presentation slides for use by instructors – give readers the opportunity to develop a deeper understanding of and engagement with the topics. Additionally, this book recognizes the broad range of environments that people with Master of Library and Information Science (MLIS) degrees work in, which include both libraries and other information environments. Thus, this book does not only focus on libraries, but instead encompasses ALL kinds of information organizations. Part I - Information Landscapes: Cultural and Technological Influences Chapter 1 The Transformative Information Landscape: What it Means to be an Information Professional Today Sandra Hirsh Chapter 2 Libraries, Communities, and Information: Two Centuries of Experience Christine Pawley Chapter 3 Librarianship: A Continuously Evolving Profession Stephen Abram Chapter 4 Diverse Information Needs Heather O’Brien and Devon Greyson Chapter 5 Diversity, Equity of Access, and Social Justice Patty Wong, Miguel Figueroa, and Melissa Cardenas-Dow Part II - Information Professions: Physical and Virtual Environments Chapter 6 Literacy and Media Centers: School Libraries Mary Ann Harlan Chapter 7 Learning and Research Institutions: Academic Libraries Todd Gilman Chapter 8 Community Anchors for Lifelong Learning: Public Libraries Pam Smith Chapter 9 Working in Different Information Environments: Special Libraries and Information Centers Crystal S. Megaridis Day in the Life in the Corporate Organization Scott Brown A Day in the Life in the Nonprofit Organization Joyce Fedeczko A Day in the Life as an Independent Information Professional Jan Knight A Day in the Life in the Government Organization Michele Masias Part III - Information Services: Engaging, Creating, and Collaborating via Technology Chapter 10 Digital Resources: Digital Libraries Lisa Gregory and Amy Rudersdorf Chapter 11 Information Intermediation and Reference Services Johanna Tunon Chapter 12 Metadata, Cataloging, Linked Data, and the Evolving ILS Mary K. Bolin Chapter 13 Analog and Digital Curation and Preservation Katherine Skinner Chapter 14 User Experience Courtney McDonald Chapter 15 Accessing Information Anywhere and Anytime: Access Services Michael J Krasulski Chapter 16 Teaching Users: Information and Technology Instruction April D. Cunningham and Stephanie Rosenblatt Chapter 17 Hyperlinked Libraries Michael Stephens Chapter 18 Creation Culture and Makerspaces Kristin Fontichiaro Part IV - Managing Information Organizations: Management Skills for the Information Professional Chapter 19 Strategic Planning Lisa G. Rosenblum Chapter 20Change ManagementRuth Barefoot Chapter 21 Managing Budgets Sara F. Jones Chapter 22 Managing Personnel Robert Goch, Bruce Haller, Dawn DiStefano, and Maureen L. Mackenzie Chapter 23 Innovative Library and Information Services: The Design Thinking Process Rachel Ivy Clarke Chapter 24 Managing Collections Wayne T. Disher Chapter 25 Managing Technology Marshall Breeding Chapter 26 Managing Data and Data Analysis in Information Organizations H. Frank Cervone Chapter 27 Communication, Marketing, and Outreach Strategies Sue W. Alman Chapter 28 Advocacy Cheryl Stenström Part V – Information Issues: Influences and Consequences Chapter 29 Information Policy Kate Marek Chapter 30 Information Ethics Martin L. Garner Chapter 31 Copyright and Creative Commons Mary Minow and Liz Hamilton Chapter 32 Information Licensing Celeste Feather, Sharla Lair, and Jill Grogg Chapter 33 Open Access Heather Joseph Chapter 34 Information Privacy and Cybersecurity Cherie L. Givens Chapter 35 Intellectual Freedom James LaRue Part VI – Information Horizons: Strategies for Building a Dynamic Career as an Information Professional Chapter 36 Career Management Strategies for Lifelong Success Kim Dority Chapter 37 Leadership Skills for Today’s Global Information Landscape Kendra Albright Glossary of Terms Bibliography Index About the Contributors About the Editors