Implementing ISO 9001: 2015: Thrill your customers and transform your cost base with the new gold standard for business management

Description

The latest edition of ISO 9001, published in 2015, is changing the way organisations are run worldwide. No longer is it sufficient simply to check on an organisation's quality management system: the revision demands that auditors assess the leadership and management of the quality system. This brings the standard alongside the widely proven system and process approach to continuing quality transformation that lies at the heart of the very best global companies. Over a million registered organisations around the world need to engage with the revised requirements. If you work for one of them the changes may be significant. In Implementing ISO 9001:2015 business transformation experts Jan Gillett, Paul Simpson and Susannah Clarke take managers step-by-step through the process needed for successful transition, improving results and facilitating a smooth audit. By applying the principles and methodologies, and using the book's templates and questions with their teams and suppliers, managers will transform the performance of their organisations. The tangible benefits will pay for the transition many times over. Implementing ISO 9001:2015 is a comprehensive guide to making the necessary transition to the new standard. The changes can also be used to stimulate transformation in organisations and their wider environments, coordinating processes to achieve both customer satisfaction and reduced operating costs. Follow this blueprint and certification comes as a free bonus!