Buisness and Corporate Aviation Management

Description

About the Author Business and Corporate Aviation Management, Second Edition Copyright Page Dedication Contents Foreword to the Second Edition Foreword to the First Edition Acknowledgments for the Second Edition Acknowledgments for the First Edition Introduction to the Second Edition Introduction to the First Edition Chapter 1. Setting the Scene On-Demand Air Transportation On-Demand Air Transportation Defined Personal Aviation Business Aviation The Beginnings Travel Is Important for Business The Reasons How Companies Use Aircraft Justifying Business Aviation Business Aviation: The Sign of a Well-Managed Company Safety Aircraft Aircraft Characteristics On-Demand Aviation Methods Owner/Employee-Flown In-House Flight Department Using Owned/Leased Aircraft Management Company Joint Ownership Interchange Time Share Charter Fractional Ownership Choosing the Best Method Chapter 2. Determining the Need Air Transportation Needs Why Individuals and Companies Use On-Demand Air Transportation Defining the Requirement Air Transportation Analysis Travel History The Future Solutions Choosing the Method What Users Want in On-Demand Air Transportation Methods Running the Numbers Cost Components Evaluating the Options Chapter 3. Getting Started First Things Aircraft Use Policy Chargebacks IS-BAO Oversight Staying Informed Owner/Employee-Flown Operations Purpose of the Business Aircraft Learning to Fly Role of the Owner/Employee-Pilot Acquiring the Aircraft Acquisition Assistance Insurance Flight Records Standards The Business of Safety Training Duty Time Limitations Maintenance Aircraft Charter Checking the Record Charges Evaluation Fractional Ownership Investigating the Service Managing It In-House Aircraft Finding the Right People Basing the Operation Acquiring the Aircraft Management Company The Contract Performance Measures/Reports Joint Ownership Other Methods Chapter 4. Running the Business It Really Is a Business Planning Mission Control The Plans Organization Scheduling Personnel Policy Procedure Scheduling Software International Administration Administrative Practice Developing Practices Talking with the Folks Downtown Organizational Conflict Get Them on Your Side Making House Calls Finance and Accounting Taxes Financial Planning Budgets Building the Budget Capital Budgets Controlling/Tracking Budgets Budget Justification Personnel Hiring Motivation Communicating Expectations Performance Evaluation Human Resources Career Development Leadership Flight Department Performance Efficiency versus Effectiveness Ratios Tracking It Comparisons Presenting the Information Information versus Data Reports Flight Department Evaluation Saving Money Marketing the Flight Department Why Sell? The Name of the Game Marketing versus Selling Political Realities Company Operations The Plan The Tools The Presentation The Sale Customer Relationship Management, the Other CRM Customer as King Who Are Your Passengers? Knowing Your Passengers The Database Cultivating Passengers Relationships Preparing to Provide Good Service The Small Flight Department Communications Support Staff Networking Think Backup Planning Chapter 5. Flight Department Management Management 101 The Basics Planning Execution Feedback No Shortcuts Theories of Management The Beginnings Behavioral Approaches Modern Theories Future Theories Learning It Management Skills Acquiring Skills The Flight Department Manager as a Business Executive What the Boss Should Know Black Art at the Airport Two-Part Challenge Basic Education Regular Updates How Much Is Enough? Communicate Growing the Next Generation—Succession Planning Investing in Employees First Things The Road Ahead Challenges The Plan Possibilities Flight Departments in Trouble Normal Operations Warning Signs Bottom Line Staying Connected It’s a Business Reasons to Be Connected Relationships Opportunities Giving Back Is It Worth It? Lessons Learned A Sense of Mission Standards Leadership Rapport with the Company Teamwork Chapter 6. Operations Overview Operations Perspectives Getting Organized Compliance Flight Operations Manual Building It Excuses, Excuses Changes Every Situation? Singing from the Same Hymn Book Standards IS-BAO Sets the Standard Enter IS-BAO Operations Operational Control Setting Limits Flight Crew Scheduling Flight Crew Duty Time Limits How Many Pilots? Checklists The Tyranny of Automation Aircraft Airworthiness Helicopter Operations Chartering Aircraft Knowing the Regulators Training International Operations Being Prepared Airports Involvement Organization Security Assessing and Preventing Security Threats Chapter 7. Maintenance Contract or In-House Maintenance Contract Maintenance In-House Maintenance Organization Small Flight Departments Larger Flight Departments Personnel Maintenance Operations Airworthiness Determination Maintenance Planning Maintenance Control Discrepancies Minimum Equipment List Maintenance Away from Home Base Aircraft Maintenance Reference Materials Parts Inventory and Control Duty Time Quality Control Maintenance Manual Aircraft Handling Security Evaluating Maintenance Performance Recordkeeping Regulations to Comply With Computerized Record Tracking Systems Training Maintenance Resource Management Passenger Handling Safety Safe Hangars for All Solo Technicians Upstairs, Downstairs Know the Regulators Selling Maintenance Chapter 8. Safety Safety Programs Operational versus Safety Tensions What Is the Problem? Where Accidents Happen Hangar Safety Safety Culture Just Culture Managing Safety Safety Management Systems Why an SMS? Implementing SMS Putting It Together Bringing SMS Down to Earth The Big Picture Risky Business Big Picture Narrowing the Focus Mitigation Changes Perspective Process SMS for the Long Term Passenger Safety Create Expectations Practice Makes Perfect The Name of the Game Flight Attendants Emergency Response Planning The Plan Elements of the Plan Implement It Chapter 9. Putting It All Together Institutional Flight Departments Most Admired Profit and Loss What Business Are You In? Name of the Game Focus Safety, Service, Value Hard Sell The Mission Doing It Internalizing It The Excellent Flight Department Ways and Means Attainment Safety, Service, Value Safety First, Last, Always Service with a Smile Good Value Creates Job Security Hierarchies When in Doubt Appendix A. Business Aviation Background Appendix B. Air Transportation Requirements Appendix C. Owner Flown Procedures Appendix D. Budget Justification Appendix E. Employee Jobs and Performance Glossary Index